Catering Officer

Rex Airlines

Our Heart is in the Country

Rex Airlines is Australia’s largest independent regional airline operating a fleet of sixty Saab 340 aircraft to 59 destinations throughout all states in Australia. In 2020, Rex is expanding to domestic operations starting with an initial fleet of six B737-800 NG aircrafts with domestic fights operating between Mẹlbourne and Sydney on March 1, 2021. The Rex Group comprises of wholly owned subsidiaries Pel-Air Aviation (air freight and charter operator) and the Australian Airline Pilot Academy in Wagga Wagga and Ballarat.

Reporting: The Catering Officer will report to the Ramp and Catering Manager. Position Responsibilities:

• Aircraft loading and unloading and assist with the completion of required documentation
• Marshalling of catering vehicles onto and away from aircraft
• Loading and unloading of catering vehicles including maintaining appropriate stock levels
• General warehouse duties, including but not limited to;
  • Receiving stock from suppliers
  • Temperature recording of food, fridges and vehicles
  • Building or replenishing food, bar and stores drawers in accordance with specifications
  • General stock counts and stock rotation
  • Assembling flights sets in accordance with specifications
• Counting and reconciliation of bar sheets (in Port Supervisors absence)
• Ensuring cleanliness of the warehouse in maintained
• Assist with daily GSE checks, refuelling of GSE and reporting of unserviceability
• Be aware and assist with the safety and security of all personnel on the aircraft apron
• Report any accidents and/or incidents in the correct manner
• Adhere to all Company policies and procedures
• Assist with Ramp duties as required

Selection Criteria:

• Previous airline experience is preferred
• Able to obtain an ASIC (Aviation Security Identification Card) and Airside Driver’s Licence
• Current driver’s licence.
• Current MR licence desirable
• Able to work shift work that includes early starts, evenings, and weekend work
• High standard of physical fitness
• High standard of professionalism
• Ability to work in a team environment and a commitment to on-time performance
• Ability to work in an outdoor environment in a variety of weather conditions

Join our Rex team now and enjoy many benefits like

• Full on-the-job and upskill training provided – no previous experience is needed
• Rex Group Staff travel and flight benefits
• Staff industry discounts incl. Health Clubs and Hotels
• Competitive rotational shift roster with overtime availability and shift swap flexibility
• Staff car parking and full uniform will be provided

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  Query Handling

  Address and resolve queries, questions, and problems to ensure positive customer outcomes and experiences

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  Complaints Resolution

  Log, investigate, and resolve customer dissatisfaction or problems, to improve negative customer experiences

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  Written communication

  Writes in a clear and structured format to convey information and ideas effectively to a target audience

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  Service orientation

  Actively seeks and develops strategies to help key stakeholders

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  Verbal communication

  Speaks clearly to convey information effectively to a target audience