Caves Officer

At the heart of community. At the start of the future.

• Join a positive team focused on discovery, science, and conservation at one of the biggest tourist attractions in the region!
• 38-hour workweek, embracing a 19 day month and a rostered day off!
• Salary ranging from $55,871 to $64,930 plus 11% superannuation

THE OPPORTUNITYThis role offers a unique opportunity to create exceptional tourism experiences through top-notch customer service, hospitality, and memorable tour experiences for all visitors to the Wellington Caves. As a part of this role, you will play a pivotal role in maintaining the Wellington Caves Complex to the highest standards, guaranteeing both operational efficiency and long-term financial sustainability.DUTIES AND KEY RESPONSIBILITIES

• Present interactive engaging guided tours of the Wellington Caves as scripted in a friendly and inclusive manner
• Ensure the site and Caves are presented at the highest quality
• Provide a quality cafe experience in service delivery of products offered through the Kiosk and/or Cafe
• Ensure transactions are processed correctly and a receipt is produced and returned to the customer with correct change
• Opportunity to promote conservation and educate visitors on the history of the region

ABOUT YOUYou thrive on providing high levels of customer service and hospitality, working as part of the team to provide an outstanding tourism experience. You are knowledgeable, engaging and enthusiastic about conservation and the history of the region. You enjoy engaging with a wide range of visitors to the complex and have excellent communication skills. Additionally, you value working within a challenging, flexible and diverse role.TO BE SUCCESSFUL IN THIS ROLE

• Current Working with Children Check or able to obtain
• Current First Aid Certificate or willingness to obtain
• Moderate computer skills and competency in the use of Microsoft based software packages including Word, Excel and PowerPoint
• Public speaking capability and/or previous Tour Guiding experience
• Ability to demonstrate a commitment and understanding to providing quality customer service

WHAT WE OFFER

• Attractive annual salary ranging from $55,871 to $64,930 plus 11% superannuation
• Flexible work options to suit your needs
• Enjoy a 38-hour workweek with adaptable working hours, embrace a 19 day month and a rostered day off
• Thrive within the collaborative and supportive environment of the Council's team, immersed in a welcoming company culture
• Generous leave provisions to support your work-life balance
• Prioritise your health and wellbeing with access to discounted gym memberships through Fitness Passport, a comprehensive wellbeing program, the opportunity to engage with colleagues via our social club, annual flu vaccinations, and confidential assistance provided by our employee assistance (EAP) program

If this role sounds appealing to you, take a moment to explore theThis position requires a pre employment health assessment. Please refer to the attached document for the physical requirements of the position.Closing Date: 9.00am, Monday 13th May 2024Enquiries: Wellington Caves Complex Operations Coordinator - 02 6840 6470ABOUT USWe are Dubbo Regional Council, a large regional Council servicing a growing community of over 55,000 people. Our team consisting of 600 team members working across a diverse range of areas including planning, infrastructure, community and cultural services, administration, economic development, corporate business and recreational services.Our focus is on delivering high quality services, strengthening our community engagement and strategic management capabilities, building an organisation based on performance and continuous improvement whilst creating a values based organisational culture and developing a professional and engaged team that delivers on our shared values; Progressive, Sustainable, One Team and Integrity.Dubbo Regional Council is part of Wiradjuri Country and we acknowledge all clan groups that reside within the Dubbo and Wellington Wiradjuri Nation. We are an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.HOW TO APPLY * If this role sounds like you, we would love to hear from you, simply click apply now!

• Please fill out the questions in the application page below.
• On the following page you will have the opportunity to attach your resume and copies of applicable qualifications.
• Please note that once you start to complete your online application you cannot save it and return to it later. We would recommend that you create your answers in a separate document (e.g. word) then copy your answers into this page when you're ready.
• A panel will assess all applications for suitability against the essential criteria for the position. Once completed, an interview, skills assessment or task and reference checks may be undertaken. All candidates will be notified of the outcome via the email address you supply as part of your application.