Centre Manager - Recovery Centre And Swim School

The Centre Manager, will work collaboratively with the General Manager to assume responsibility for the operations, maintenance, general day-to-day objectives, and tasks required to operate both Rigs Brookvale and Aqua Culture Swim. This position will report to the General Manager. Direct Reports Rigs Brookvale permanent staff Rigs Brookvale casual staff Working Relationships Rigs Brookvale Directors Rigs Brookvale/Aqua Culture Swim General Manager Rigs Recovery Director National General Manager Rigs Recovery Rigs Recovery Operations Manager Aqua Culture Programs Manager Aqua Culture Swim Supervisor Aqua Culture Swim Customer Service All Aqua Culture Swim Staff Primary Role Objectives Collaborate with the General Manager to oversee the daily operations in the centre Manage all Rigs Brookvale staff including the recruitment, development and retention of staff Rostering for all Rigs Brookvale staff Manage documents for all new team member including CPR, First Aid, employee handbook and training checklist Lead a weekly team meeting with Rigs Brookvale permanent staff Communicate the procedures and policies with all Rigs Brookvale staff members Conduct bi-annual performance reviews with all Rigs Brookvale staff members Uphold the standards of excellence within the Centre, including but not limited to, daily operations, equipment maintenance, plant room operations, customer service and cleanliness Assist the General Manager with the Centre pool maintenance, including Aqua Culture Swim, when required Be proactive with regular equipment maintenance and resolving issues quickly when there is a fault Follow the maintenance schedule to ensure treatments are getting serviced when required and manage services with suppliers Manage Rigs Brookvale member enquires and events Demographic and gender modelling Prepare a weekly Rigs Brookvale report on Monday morning for the Management Assist staff with bookings, enquiries and complaints Show enthusiasm and a lead by example attitude when on the floor and engaged in customer service Ensure the standard of cleanliness in the centre is upheld daily Order equipment, merchandise, uniforms, toiletries etc Manage all Rigs Brookvale affiliations Manage Aqua Culture Swim External Pool Bookings Manage Rigs Brookvale Affiliation Group Bookings Coordinate and manage Rigs Brookvale events and mobile units Assist with implementing marketing campaigns, specials, affiliations, business and community development Inform the General Manager daily on business performance and any issues that may arise Lead a positive working environment where team members feel comfortable, are developed and feel supported to discuss any issues they might have Contribute to the growth and development of Rigs Brookvale and the Aqua Culture Swim Program Contribute to the development and implementation of strategic and operational plans in both businesses Other duties as required to meet business objectives or as directed by the General Manager The successful applicant with demonstrate the following personal attributes: Positivity Energy and enthusiasm Ability to multi-task and work efficiently and effectively under pressure Customer service focus Ability to lead by example and thrive in a team environment Exceptional administration and IT skills (MS Office, Google, Teams, Mindbody, and Outlook) Ability to show initiative and develop new and innovative ideas Ability to effectively collaborate with multiple stakeholders Mandatory Qualifications Current FIRST AID / CPR Qualification Working With Children Check Enthusiasm and passion for the health and wellness industry Demonstrated ability to give and receive feedback Desirable Qualifications Tertiary education Completion of a Leadership or management course Proven ability to effectively manage a successful team Conditions of Employment Status: Full-time Award: Fitness Industry Award 2020 Classification: Level 6 Hours of Work The Centre Manager will be employed on a permanent basis to work an average of 38 hours per week This position will involve weekend work From time to time the position might require a 6-day working week. Time in Lieu will be provided in this instance This position description should not be seen as limiting and may be altered to meet the needs of Rigs Brookvale and or Aqua Culture Swim at any time