Company

Kristina NevesSee more

addressAddressParramatta, NSW
CategoryAdministrative

Job description

Contact Centre Team Leader for Local Council | Monday-Friday | $53.73 p/h + Super | Parramatta Your new company Work as a Contact Centre Team Leader for your Local Council.

Your new role Actively lead, supervise, coach and develop Contact Centre staff to ensure all services are delivered to a high standard Monitor and review day-to-day operational aspects Maintain accurate records and provide statistical data when requested by management, on the operation of the Contact Centre Ensure all contact centre reports are up to dat, KPI's are being achieved by the individuals. Promote continuous improvement and innovation by reviewing and updating all relevant processes, procedures and systems Manage resolution/facilitation of conflict situations relating to the Contact Centre team members Develop & monitor an effective and flexible roster across all service channels in liaison with the manager Conduct regular one-to-one, coaching sessions and performance conversation with staff to identify What you'll need to succeed 5 + years customer service leadership experience, with a proven track record of achieving objectives Demonstrated experience in supervising diverse teams to deliver customer service plans and processes Experience and understanding of a workforce management system and rostering tool, to assist with optimising resources through forecasting, scheduling and monitoring of the workforce in real time Administrative experience working with a telephony call routing system, which includes messages on hold, agent classes, queue settings and auto-attendant options Stakeholder management experience to build relationships, break down silos and identify process improvement with other areas of council to ensure a positive outcome and better customer experience Exceptional ability to communicate, negotiate, build relationships and influence others Exceptional conflict resolution skills, with a focus on deescalation and win-win outcomes

What you'll get in return Work for your Local Council on a 3-month short-term contract (11th March Start Date) Standard office hours - Monday to Friday, no weekends $53.73 p/h plus super PR OR AUSTRALIAN CITIZEN ONLY! What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV to **************@hays.com.au If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. Please click here to apply.

Refer code: 1567603. Kristina Neves - The previous day - 2024-02-27 07:27

Kristina Neves

Parramatta, NSW
Popular Team Leader jobs in top cities
Jobs feed

Amazon Delivery Driver

Amazon Flex

Armadale, WA

Medical Laboratory Scientist - Research Assistant

Nsw Health Pathology

Sydney, NSW

Safety & Compliance Officer - Goondiwindi

National Heavy Vehicle Regulator

Goondiwindi, QLD

Research Assistant - EECS, Faculty of EAIT

The University Of Queensland

Queensland

Coordinator

Bunnings Warehouse

Mount Isa, QLD

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

Airport Services Officer

Shire Of Wyndham East Kimberley

Broome, WA

Warehousing Assistant

Flexiforce Australia

Goulburn, NSW

Sheet Metal Fabricator

Hays Recruitment

Parramatta, NSW

Sales Representative

Conquest Personnel

Altona, VIC

Share jobs with friends

Related jobs

Centre Team Leader

Maintenance Team Leader - Residential Aged Care

Baptistcare Nsw & Act

Point Clare, NSW

6 hours ago - seen

Maintenance Team Leader

Autopak-Vetlab Group

St Marys, NSW

7 hours ago - seen

Administrative team leader - hospital

I Work For Nsw

Kogarah, NSW

7 hours ago - seen

Fraud Risk Assessment Team Leader

Singapore Telecommunications

Sydney, NSW

11 hours ago - seen

Team Leader- Orange Door

Gippsland Lakes Community Health

Orange, NSW

11 hours ago - seen

Technical Assurance Team Leader

Symbio

Sydney, NSW

12 hours ago - seen

Team Leader - Lending

Qudos Bank

Mascot, NSW

13 hours ago - seen

Design Team Leader

Metso

Beresfield, NSW

13 hours ago - seen

Logistics Team Leader

One Harvest

Smeaton Grange, NSW

13 hours ago - seen

Team Leader

Sdn Children's Services

Campsie, NSW

13 hours ago - seen

Team Leader | Escaping Violence Payments

Wesley Mission

Blacktown, NSW

13 hours ago - seen

Horticulturist Team Leader

Landscape Solutions

Chatswood, NSW

14 hours ago - seen

Jury Team Leader - NSW Sheriff's Office

Nsw Department Of Justice

Sydney, NSW

14 hours ago - seen

Senior Administration Officer - Team Leader Cancer Services

Nsw Health

$77,624-79,459 per year

Orange, NSW

24 hours ago - seen

Team Leader

Cerebral Palsy Alliance

Permanent

Orange, NSW

yesterday - seen

Warehouse Team Leader

Essilorluxottica

Permanent

Silverwater, NSW

yesterday - seen

Team Leader - Organics

Eurofins

Permanent

Girraween, NSW

yesterday - seen

Team Leader - Plant Operation

Boral

Permanent

Sydney, NSW

2 days ago - seen