Claim Specialist

• Multiple 12 month contracts in our Contents Insurance Team
• Full Time - Monday to Friday + Hybrid Working!
• Milestone Payments offered at 6 months & 12 months.

In the aftermath or a natural disaster, our commitment to customers and communities is our highest priority and we are dedicated to making a significant impact on people's lives. Few aspects of our business are as pivotal in making that impact as our Claims teams.
This role is part of our specialised Contents Insurance team where we focus on providing empathetic support and understanding during our customers' most challenging times. We are seeking someone who is naturally empathetic, finds joy and pride in making a genuine difference in the preservation and restoration of valued contents, right from the moment they start work each day.
What you'll do:

• Provide support and guidance for customers facing damage to personal property and household contents.
• Help manage claims as a team of new and existing claims customers
• Liaise with industry leading external contents vendors and restorers
• Educate customers on their policy entitlements and take them through the claims repair & replacement process where required.

What you'll bring:

• A customer-centric mindset and a passion for helping people and making a difference.
• Previous customer service experience and a high level of computer literacy.
• High levels of self-motivation and a desire to contribute to a team environment.
• The ability to work from home - with an ergonomic setup, phone line, internet connection, computer/laptop, dual monitors, webcam, mouse, and a quiet workspace.

What we can offer you:

• Full Time Hours: 12-month contract with full-time hours from Monday to Friday.
• Salary: $56,500 + 11% superannuation
• Milestone Payment: We will be offering milestone payments at 6 months & 12 months
• Flexible ways of working: We embrace a hybrid working model, meaning employees can balance their time between working in the office and from home.
• Purchase additional leave: Maybe you need to take some additional leave? Our people have the option to purchase additional annual leave where required.
• Employee Referral Bonus: We offer a $1000 referral bonus if you introduce a new permanent employee to Suncorp.
• A full list of employee benefits can be found here -

Training & Hybrid Working
These roles 37.5 hours per week across Monday to Friday for a period of 12 months. You will undergo 5 weeks comprehensive training to set you up for success.
Following training, we operate a hybrid working model which allows you to find a balance between working from home and working from the office, while delivering your best work.
To successfully work from home, you must have the following:

• Home phone line or VOIP connection
• Internet connection
• Dual screens, mouse and webcam
• Ergonomic set up with desk and chair in a quiet, private space
• Anti-Virus Software

Why you'll love working with us
We are proud to be part of the Group family, standing alongside some of Australia's most trusted names in insurance. Together, we share a commitment to simplify the complex and provide peace of mind to customers when it matters most. We strive to evolve and innovate in serving our community, offering exciting opportunities for your career growth. Whether guiding people through life's pivotal moments or providing support in times of need, you'll be fuelled by our shared customer obsession and supported at every step of your journey.
If this sounds like the opportunity you have been looking for, apply today. For more information, please contact our delivery partners on 02 8223 9659.
At Suncorp we build inclusion by providing an environment where everyone can be themselves and feel valued, involved, and respected for their perspectives and contribution.