Claims Administrator

Hannover Re was founded as an in-house reinsurer and started small, a new kid on the block, proving ourselves every day for over fifty years. We’ve grown into a company with the resources of a major player and the flexibility of a boutique one. We are pragmatic, specialised and highly focused on costs. Modest yet self-assured. All our people count – and our clients sense this.

At Hannover Re we operate at the speed of trust. We work when our clients need us and always pick up the phone. We’re there to help, committed to excellence. We do not judge our clients, we assess their business opportunities. Fast in our decision-making, we are well prepared and offer execution certainty. We acutely understand the pace and nature of market changes. We enable industries and people to recover from distress and move forward. By expanding the availability of insurance and reinsurance, we improve the lives of many, opening up new avenues and creating fresh opportunities. 

We make sure we always move with the times, guided by our purpose which embraces our past, present and future. We promise to work in concert with our clients, our partners and our shareholders to do more than just preserve the status quo. Our relationship is one of equals.

We team up to go the extra mile. Beyond risk sharing. Beyond mainstream.

We are Somewhat Different…… Every day..

We are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world.  We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally. 

Due to an internal promotion, we are seeking a Claims Administrator to join our claims team. The role will be a contract position until November 2025, reporting directly to our Claims Administration Team Manager. 

About the role

As a Claims Administrator, you will be responsible for the end-to-end administration of all primary insurance claims processing.

Your day may look a little like:

• Reviewing claim information received and accurately interpreting policy to determine claim eligibility within delegated authority
• Liaising with clients regarding the progress of the claim and obtaining any outstanding information
• Processing claim payments as instructed by the Claims Assessor, ensuring calculations and payment letters are correct
• Assessing and paying death claims within delegated authority  
• Sending payment letter correspondence 
   

You will need to have:

• Basic to medium level Excel skills
• Demonstrated knowledge of Life Insurance Code of Practice and Claims Handling AFSL obligations
• Experience working with a Claims Management System (CMS) and processing payments
• Technical knowledge in policy application and claims administration
• Excellent organisation skills, attention to detail and ability to prioritise effectively
• Clear and effective communication, both written and verbal
• Strong analytical, project support and problem solving skills
• Ability to work with minimal supervision and as part of a team

It is a requirement that all applicants have unlimited rights to work in Australia i.e. must either be an Australian citizen or have permanent residency.

Are our values “Respect”, “Drive” and “We-Spirit” aligned with yours?  We foster a culture of respect in our workplace, supporting and encouraging respectful communication and behaviours, acknowledging differences and honouring the people with whom we interact, taking the time to understand their needs and perspectives.  We value every individual and consider our people to be important to the success of our business, with each of us working together to contribute to a common success.  Through not only our hybrid working arrangements, EAP and annual program of wellness events / activities, we prioritise employee wellbeing as only together can we achieve our objectives. 

We not only offer a job and a title, but if you are looking for an organisation which values its people and is “Somewhat Different”, then we want to hear from YOU!   All you need to do is hit apply.

No agencies please.