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SalaryWe are a major player in the Life & Health reinsurance market in Australia and New Zealand and we have the benefit of being small and nimble but with the financial backing of one of the largest reinsurers in the world. We currently have an exciting opportunity in our Life & Health subsidiary in Sydney which plays a major part in the success of Hannover Re globally. Due to an internal promotion, we are seeking a Claims Administrator to join our claims team. The role will be a contract position until November 2025, reporting directly to our Claims Administration Team Manager.
Your Tasks
As a Claims Administrator, you will be responsible for the end-to-end administration of all primary insurance claims processing.
- Reviewing claim information received and accurately interpreting policy to determine claim eligibility within delegated authority
- Liaising with clients regarding the progress of the claim and obtaining any outstanding information
- Processing claim payments as instructed by the Claims Assessor, ensuring calculations and payment letters are correct
- Assessing and paying death claims within delegated authority
- Sending payment letter correspondence
- Basic to medium level Excel skills
- Demonstrated knowledge of Life Insurance Code of Practice and Claims Handling AFSL obligations
- Experience working with a Claims Management System (CMS) and processing payments
- Technical knowledge in policy application and claims administration
- Excellent organisation skills, attention to detail and ability to prioritise effectively
- Clear and effective communication, both written and verbal
- Strong analytical, project support and problem solving skills
- Ability to work with minimal supervision and as part of a team
Atmosphere: You will find an international working environment with short decision channels, an open feedback culture and a sense of community shaped by mutual esteem and a readiness to help.
Benefits: Structured onboarding, flexible working hours, benefits superior to those of the collective agreement as well as modern offers for personal development, health management and work-life balance are just some of our benefits.
Prospects: You contribute your specialist and methodological expertise and we offer you fresh input and the opportunity to further develop your potential - including room to come up with innovative ideas and act on them!
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