Address
Form of work* $65,000 + Super
* Hybrid working
* Close knit team with great tenure
About The Role
This is a great opportunity for an experienced, customer-centric, and highly organised Quality Assurance Claims Officer to become an integral part of their friendly and energetic team.
Based in their head office located in Regents Park, this role will have a focus on delivering service quality and excellence throughout the quote-to-cash pipeline. Collaborate with the QA Manager to embed a high performing, customer centric and continuous improvement culture. Optimise team performance through coaching and goal setting and ensure their Returns standards and procedures are met.
Hybrid working will be available upon successful completion of induction, training and once you acquire proficiency across all functions of the role.
This role is a 12-month fixed term contract with a view to be made permanent for the right candidate.
What You’ll Do:
- Monitor and evaluate performance against established company standards, both internally and with 3PL providers.
- Establish Root cause analysis
- Maintain Returns Register
- Assist in the creation of company policies, procedures, and processes
- Conduct biannual audits / internal & with 3PL
- Monitor NCC performance on the agent and team level, report team performance to QA Propose, facilitate &/or deliver training & coaching tailored to the individual &/or functional area:
- Minimise recurrence.
- Minimise customer frustration.
- Reduce associated transport & administrative costs.
-Optimise customer outcomes.
What You’ll Bring:
- Full Australian working rights is essential.
- Proven experience in Quality Assurance or Claims
- Minimum of 2 years B2B customer service experience
- Experience with ERP systems, such as Navision, SAP, or JD Edwards
- Strong leadership and communication skills
- Ability to collaborate effectively with cross-functional teams
- Attention to detail and a commitment to delivering high-quality results
- Understanding of supply-chain, warehouse & logistics processes
- Demonstrate problem solving, multi-tasking, time management, attention to detail skills
What they offer:
- Competitive compensation package!
- Learning and Development to help you gain some extra skills!
- EAP service provided!
- Monthly office lunch!
If you meet the above criteria and can see yourself in this role, send your CV today to Brad Johnson via brad@wowrecruitment.com.au
