Address
Form of work About the role:
End to End claims management including liaison with loss adjusters, building assessors and external legal and internal stakeholders
Reviewing property contracts and validity of claim, ensuring compliance with our claim guidelines and meeting agreed service level agreements (SLAs) and key performance indicators (KPIs)
Comply with procedural fairness requirements stipulated by ASIC and APRA
Accurate and efficient policy interpretation
Verifying and processing accurate payments and reconcile end of month reporting.
Excellent communication with clients to ensure a seamless and exceptional customer experience.
Day to day management and oversight of customer expectations
Management of client escalations e.g. incidents; unsatisfactory performance; or products design
Managing and maintaining compliance of processes and service standards
Ensure compliance with internal controls, claims standards and regulatory requirements related to claims management
Assist with the
... Click here to view more detail / apply for Claims Assessor
