AddressAbout Doctors Health Fund
Doctors Health Fund is an award-winning leading provider of private health insurance to Doctors throughout Australia. As a part of the Avant Mutual Group, we look after the needs of over 50,000 health care practitioners, students and their families.
About the Role
This role is 12 months contract. The successful candidate will be responsible for assessing claims accurately and in a timely manner in accordance with Doctors Health’s rules, policies and procedures.
The role is also responsible for preparing and sending email claim summaries to members and handling telephone enquiries from medical providers.
Key Challenges:
• Balancing high quality with productivity
• Ensuring service expectations of members are met in a high volume environment
• Adhering to compliance and legislative requirements
• Understanding a large amount of information in relation to the fund, products, and the health industry
• Participating in coaching and training to keep knowledge up to date
As the business develops, the position will continue to evolve and the incumbent is expected to adopt a flexible approach to work requirements and to undertake new or alternate duties as required. This may include adoption of new technologies, new work procedures and new expectations.
Key Accountabilities:
Claims Assessing
• Assess claims accurately and in a timely manager within service level agreements, in accordance with fund rules, policies, procedures and legislation
Communication
• Deliver clear and accurate communication (verbal and written) to members and providers
• Keep an accurate record of telephone interactions
• Give and receive feedback in an open, honest and constructive manner
• Be open to others’ points of view and be respectful
• Attend training and coaching as required.
• Report system issues.
Results focus
• Be mindful of company, team and individual KPIs and strategic goal
• Share tips and ideas with peers
• Seek feedback on own performance and be self-motivated
To be successful you will have:
• HSC or equivalent preferred
• Intuitive
• Good interpersonal skills
• Collaboration & Team Fit
• Attention to detail
• Flexibility
• Results focus
• Experience in customer service
Why work at the Doctor’s Health Fund?
Our people and our culture are at the centre of everything we do at Doctors’ Health Fund. By working here, you’ll be part of a dedicated, thriving, inclusive and supportive team environment that champions values of purpose, trust, passion and courage every single day.
The agile environment in which Doctors’ Health Fund operates allows for everyone to make a difference and be involved in any projects or initiatives, where your contribution and ideas are respected and valued.
We take your career seriously and provide a safe learning environment and opportunities for professional development and to succeed in your long-term career goals. Together with a comprehensive induction program to kick-start your career at Doctors’ Health Fund, here are some of the great benefits available to you:
• Established flexible working arrangements, promoting a genuine work-life balance
• Sydney CBD location with incredible Darling Harbour views right from your desk
• Automatic eligibility to become a member of Doctors’ Health Fund, with a 25% discount off your health insurance
• Free salary continuance insurance and free travel insurance with Avant
• Career, health and wellbeing support through our Employee Assistance Program (EAP), health and wellbeing programs, tertiary education sponsorship and support
• Regular social events and activities throughout the year
Please note: The Avant Mutual Group is a vaccinated employer. Prior to the commencement of your employment by Avant, you are required to be fully vaccinated against the Covid-19 virus or have a medical certificate stating that you cannot receive a Covid-19 vaccination for valid medical reasons
