As a Claims Consultant, your role will be central to Youi's reputation and relationships. You will play a crucial role in end-to-end service delivery of claims when our customers need us the most.By being the point of contact for clients and all service providers, you'll utilise your exceptional problem-solving and communication skills to ensure your Youi clients have a positive and memorable claims experience.In our claims call centre, no two days are the same. You'll be part of a team that thrives on challenges, celebrates successes, and values collaboration. If you are passionate about customer satisfaction, enjoy finding creative solutions, and want to be part of a supportive and engaging team, we encourage you to apply now.Responsibilities:
- Manage your own portfolio of claims
- Help our customers in their time of need by processing their claims from start to finish
- Problem solving on a daily basis to reach outcomes that work for both our clients and Youi
- Be a direct point of contact for customers, service providers and Assessors to ensure the smooth processing of each claim within your portfolio
- Great communication skills, with the ability to effectively present and articulate information
- Experience in administration, with high attention to detail is a bonus
- Skilled at multitasking and enjoy busy environments
- Strong problem-solving skills and sound decision-making capabilities
- Familiarity with case or portfolio management is a plus
- 22 Days Annual Leave, plus volunteer leave and Annual Salary Reviews
- Career progression opportunities - we believe in promoting from within
- Paid induction training and ongoing career development
- Onsite Barber, Brow Bar and Massage
- Games Room and free use of the Youi Bicycle Fleet
- Boxing, Pilates, HIIT & Strength, Yoga, Run/Walk Club, and Mindfulness classes
- Free Skin Checks, Flu Jabs and Wealth Mastery Sessions
- Onsite Car Detailing Service
- Discounted Insurance Products
- Great Work Life Balance with set start and finish times
- Casual Dress code
- Free use of Olympic size Pool and Gym
- End of Trip Facilities
Applications close: