AddressThe role:
As a Technical Motor Claims Consultant, you will be tasked with varying degrees of complex cases that require you to gather a clear understanding of the claim and/or policy circumstances with a focus on providing exceptional customer experiences. Through active listening and great questioning skills, you will assess each case and provide a resolution or action, based on the information provided to you. As well as dealing with claims where there is a level of complexity, non-disclosure, or policy exclusions, you will also assist in general claims that may require further review.
You will be responsible for:
- End to end management of a portfolio of complex, high value, and sensitive claims.
- Build and maintain relationships with internal and external stakeholders such as forensic experts, underwriters, and customer dispute resolution team.
- Liaise with assessing team and suppliers to get the customers back into their pre-claim condition
- Reviewing each referred claim for acceptance in line with the ICA, PDS and prior to internal dispute resolution or Ombudsman determination
- Provide great customer service whilst remaining rational and emotionally impartial to the outcome.
- Demonstrating excellent Motor Claims processing skills and experience to benefit the customer and the Technical Motor claims team.
What experience you’ll bring:
- Claims/Insurance/Investigation experience highly desirable
- Experience in relevant software/systems and the ability to learn new ones
- Demonstrated insurance claims knowledge
- Exceptional customer service skills
- Ability to develop strong relationships at all levels with both internal and external stakeholders coupled with a high level of emotional intelligence.
- Broad ability to drive for results, focus on outcomes and well-developed negotiation skills.
Our perks
- Location –This role can be performed from any of our three main offices; Toowong, North Lakes or Kawana.
- Extra leave - Enjoy additional leave days on us! You’ll receive a paid ‘ME’ day and one paid volunteer leave day annually. Team members can also purchase up to two additional weeks of leave per year.
- Paid parental leave - We support our new parents with paid parental leave and other benefits.
- Workplace giving - If you’re passionate about a cause, then we are too – we offer workplace giving and we’ll dollar match your donations to registered charities.
- Development opportunities - We’re championing your development with internal programs and access to a wide range of online courses.
- Employee discounts - You’ll receive discounts on Budget Direct insurance products.
- Reward and recognition - We reward high performance with employee recognition, reward and incentive schemes.
- Onsite facilities - There’s excellent end-of-trip facilities on offer and private spaces for nursing mothers.
- Get social - Join our vibrant social and community activities including annual celebrations, family fun days and regular events across each of our sites.
- Perks App - Access to an employee benefits and discounts app called ‘Perks’ offering your great discounts, offers and programs across a range of areas.
About us
At Auto & General (A&G), we provide smarter products and solutions to safeguard our customers in their time of need. Our range of general insurance products protect customers on the road, at home and on holiday with various Car, Motorcycle, Home, Contents, Pet and Travel Insurance products as well as Roadside Assistance.
Our culture of ‘high performance with high integrity’ underpins our values and the way we interact with our customers, the community and each other. We’re excited about the future and we’re always on the lookout for talented, passionate individuals who can help us achieve our goal of being Australia’s best insurer! If this sounds like you, apply today.
If you are seeking a new challenge and would enjoy the opportunity to work in a growing division, apply now and submit your application.
Auto & General values individual differences and believes in fostering an inclusive culture that creates a great place to work for all.
