Claims Management Officer - Human Resources, Business Partnering (Multiple Locations)

Human Resources, Business Partnering is seeking three (3) Claims Management Officers to join our team. Based within our various regional offices you will assist with the delivery of injury management services, including the management of injured, ill employees on WorkCover, QSuper or other forms of leave

About us:

The Department of Education (DoE) is committed to delivering responsive services focused on equity and excellence to Queenslanders and their communities. We promote equity and excellence by our commitment to respect, protect and promote human rights.  Our objectives are: a strong start for all children, every student realising their potential, fair and safe workplaces and communities, capable people delivering our vision.  Our vision is one of equity and excellence in a progressive, high performing education system that realises the potential of every student. 

Your role:

As the Claims Management Officer you will assist with the delivery of injury management services, including the management of injured, ill employees on WorkCover, QSuper or other forms of leave.

Responsibilities include:

• Providing Claims Management services including:
  • Proactively reviewing, modifying and changing Claims Management and organisational health processing to improve processes and client service delivery.
  • Liaising with QSuper and WorkCover in relation to employee claims.
  • Providing a quality client service.
  • Assisting schools to develop rehabilitation and return to work programs.
  • Organising individual workload to ensure timely and accurate processing.
  • Providing a range of services, advice and support to employees.
  • Working as part of a team to ensure that deadlines and commitments are met.
• providing rehabilitation case management functions for non-complex WorkCover and QSuper claims
• completing and managing paperwork for WorkCover and QSuper claims
• entering leave on the department's TSS (The Solution Series) for employees on WorkCover, QSuper or rehabilitation
• reconciling WorkCover payments.

Vacancy locations:

• Metro North Position - Position can be based at any office within QLD
• South East Position - Preferred to be based at Hope Island
• Darling Downs Position - Preferred to be based at Toowoomba

Please refer to the attached role description for any mandatory requirements for this position. 

To Apply: 

• Attach a brief resume including contact details for 2 referees (referees should have an understanding of your relevant work history) 
• Attach a 2-page response to the How you may be assessed section of the attached role description.  

We welcome all applicants to share any support needed to ensure our recruitment process is inclusive. 

Applications remain current for 12 months from the closing date and may be considered for appointment to identical or similar vacancies within the Department. 

Applications from recruitment agencies will not be accepted. 

When working in regulated employment an employee must have a current Working with Children Clearance (blue card) issued by Blue Card Services.

Salary rate shown is reflective of full-time (1.0 FTE). 

The Department of Education is a family inclusive workplace. Click here to find out more about our Inclusion and Diversity strategies. ( https://alt-qed.qed.qld.gov.au/working-with-us/induction/department/human-resources/inclusion-and-diversity#:~:text=Pathways%20to%20Parity,participate%20fully%20in%20our%20workplaces. )