AddressHelp us deliver like never before Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
The Claims Officer is responsible for assisting the workers compensation team predominantly with administration tasks. This includes lodgement and processing of claims, maintaining inboxes and processing invoices and payments. In addition, the role may include the assessment and determination of low risk/low value workers’ compensation decisions across the APG.
The role is a fixed-term position until February 2025. Location is flexible.
What you’ll deliver with us
The role will provide advice and guidance to operational management, injured employees and other internal and external stakeholders in relation to the assessment and determination of low-risk claims and the strategies that can be applied to improve outcomes.
You’ll also
- Support the workers compensation team to lodge and process claims
- Day to day management of inboxes and correspondence
- Processing of invoices and payments within a timely manner
- Manage a low risk claims portfolio, including investigation and decision making under the SRC Act 1988
About you
The role will suit someone who has a passion for supporting our injured employees. You will enjoy being part of a team and assisting others to provide a good outcome for our employees.
You’ll also need
- Strong administration skills
- Strong customer service skills
- Ability to work to time constraints and deadlines
- Ability to collaborate across teams
- Experience communicating and advising business stakeholders
How we’ll deliver for you
- Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
- We deliver on our values of Trust, Inclusivity, Empowerment and Safety every day. They’re the TIES that bind our team together
- Flexible working, across head office and facilities across the network
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are also the largest organisation in Australia to successfully achieve Disability Confident Recruiter status and are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability.
One last thing
Research shows that women and people of colour are less likely to apply for roles if they don't meet every qualification. If after reading this, you’re not sure you tick every single criteria box, but have the passion to get behind our purpose, the determination to face a challenge and a willingness to grow and learn, we think you should click that apply button anyway. We're passionate about building a diverse and inclusive team, and love hearing from people like you.
