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Form of workMovigo Group is a fully Australian owned business, specialising in multiple industries, including accident management, accident replacement vehicles and vehicle repair.
Our business has a customer first mindset, with a focus on innovation and optimisation. We invest in the development of our people, as our success depends on our team being able to deliver for our customers.
We operate from over 24 locations, with staff across Australia, New Zealand, the UK and the Philippines.
About Us
We make a bad day better.
Our customers are not-at-fault drivers who have been in a motor vehicle accident. They’ve just been through an incredibly stressful experience, and now need to figure out how to get a replacement vehicle while theirs is being fixed, deal with insurance companies and they have no idea where to begin.
That’s where we come in! We put them in a replacement vehicle and work with the customer, insurers, and repairers taking all the hassle out of the ordeal for the customer.
About the Role
This is an exciting opportunity to join our brand new, Melbourne based Claims team who provide an exceptional service to our customers in their time of need. With support from our Sydney team, and surrounded with your Melbourne colleagues from the broader business, this is an exciting opportunity to be part of our Claims team's expansion! Multiple roles available at different seniority.
You will manage a portfolio of repair and hire claims, validating them and tracking their progress. No two files are the same, so you’ll be working with a variety of stakeholders, both internal and external, to ensure we have all the required documents and information throughout the hire term.
Responsibilities
- Manage a varied portfolio of repair and hire car claims
- Engage with clients insurance companies and repairers to progress claims and ensure that we are informed of the claims progress and maintain details to enable recovery on all claims
- Accurately assess files to ensure each claim will be recoverable at the end of the hire period
- Being a key decision maker for a claim to ensure they are set up for success by gathering and interpreting relevant information and documentation to form an appropriate claim strategy
- Manage timelines and ensure that all hire documentation is completed, decisions and actions are made in a timely fashion
- Take inbound calls to manage enquiries and support stakeholders
About You
You are a positive, down to earth, and collaborative team player who enjoys working with people and solving problems. You have great attention to detail, an investigative mind and the ability to think on your feet. Most importantly, you’ll be happy to ask a lot of questions, continuously learn and share our passion for helping others.
Your experience will include demonstrated resilience and empathy in dealing with complex situations and clients that are going through stressful situations, working with systems, software and reporting tools and exposure to insurance.
We offer great company benefits, including retail discounts, employee referral bonus, paid parental leave and more.
