Claims Officer

The Position:

We have an amazing opportunity for a customer-focused Claims Officer to join our team in Melbourne's western suburbs. The Claims Officer will take a proactive approach to ensuring that each claim is thoroughly investigated, and that customer communication is of the highest quality, meeting or exceeding expectations.

Key Responsibilities:

• Manage a portfolio of claims end-to-end, in a fast-paced environment
• Evaluate and conduct thorough investigations of new claims to establish validity
• Ensure claims are processed within given time frames to ensure compliance with our service standard
• Liaise with national stakeholders to complete thorough investigation
• Data analysis, reporting and administrative support 
• Work collaboratively with the team to achieve KPI’s

Skills and Experience:

• Prior automotive claims experience highly regarded
• Proven Customer Service professional with extensive administration experience
• Able to remain calm under pressure and work through complex issues
• Go-getter attitude and can make things happen quickly
• Customer-centric mindset with a desire to provide an outstanding customer experience with empathy and ability to build rapport with customers
• Strong time management and problem-solving skills
• Confident decision maker with strong attention to detail
• Excellent written, verbal and interpersonal communication skills
• Strong negotiator with an ability to manage conflict
• Desire and ability to build meaningful relationships across the business

What's in it for you:

• Competitive remuneration plus employee benefits
• Be a part of supportive and friendly team
• Flexible working arrangements
• Career growth through training and development programs
• Employee Assistance Program

This is a rare opportunity for someone with claims experience, who wants to be part of a high performing team.

As part of the recruitment process, candidates will be required to undergo police, medical and work rights checks.