Claims Officer - Eligibility

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett is Australia's largest Third Party Administrator (TPA). Our focus is refreshingly simple: we manage insurance claims on behalf of insurers, brokers, government bodies and self-insured corporations.

Drawing on our global network and extensive local resources, Gallagher Bassett provides customised claim and risk mitigation solutions that improve our clients’ outcomes. As pioneers in this fast growing sector, we continue to set the benchmark for quality, customer service and TPA systems across all insurance sectors.

Gallagher Bassett (GB) has six offices in Australia located in Northern Territory, Adelaide, Perth, Brisbane, Melbourne and Sydney, and employing over 1,600 staff.

We have a great opportunity for a Claims Officer - Eligibility to join our team in Adelaide. In this role, you will be the first point of contact responsible for coordinating and obtaining information from key stakeholders to determine the acceptance or rejection of Worker’s Compensation claims in line with legislation. You’ll also be responsible for conducting investigations as necessary to ensure every decision made for new claims are of the highest quality and consideration for our customers.

At GB, we drive and deliver career progression. We offer dedicated learning and career pathways and provide ongoing training for a variety of roles. We invest in our people through succession planning and have a number of mentoring and training programs available.

On a day to day basis you will:

• Working as part of the Eligibility team to make sustainable, appropriate and quality initial liability determinations for your portfolio of newly lodged Work Cover claims
• Driving an effective investigatory process in order to make quality initial liability decision
• Communicating updates and outcomes relating to decisions to both injured workers and employers
• Providing a quality customer service experience for our internal and external customers
• Communicating the initial decision rational to the Dispute Resolution Team to support the conciliation process
• Working together with your Team Manager, Case Managers & Technical Managers and to determine liability and review of entitlement

We’re looking for

• Claims management experience is desirable, but transferable skills in Customer Service & Administration are essential 
• Exceptional time management and organisational skills and the ability to prioritise your tasks
• Excellent communication and interpersonal skills, and a team-player attitude
• An aptitude for working within a dynamic, fast paced and challenging environment

Working with us:

GB values its employees and offers a friendly, comfortable working environment that facilitates a Work and Life Balance! GB recognises that our benefits program holds a different value or meaning to each employee. At GB, there are a number of benefits available to our team to ensure we capture a wide range of products and services that we believe will positively impact our diverse workforce.

Just a few of our benefits include:

• Discounted Insurance
• Dress for your day
• Novated Leasing
• Flexible & hybrid working

To apply:

If this role sounds like your new career– we want to connect! Click on Apply for this Job. To be considered for this opportunity you must have right to live and work in Australia when applying. Agency applicants will not be considered for this position.