Why work with Assurant?We work with the world’s top brands to make smart devices simpler. Problems easier to solve. We come from a variety of countries, cultures, and backgrounds, but we are united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results.So connect with us. Bring us your best work and your brightest ideas, and we’ll bring you a place where you can thrive.When you join Assurant you will be part of a community that cares. A diverse and supportive team culture will see you challenge yourself and motivate you to think out of the box.Some of the benefits we offer to our team members are:
- Wellbeing programs – meditation, mindfulness
- Development programs & LinkedIn learning courses as well as study grants and support for higher education
- Mentoring programs
- Diversity panels and employee resource groups
- Cultural day off to celebrate what’s important to you
- Volunteering opportunities to give back to a cause that is important to you
- Delivering excellent service for all customers and suppliers, by providing timely and accurate response over the phone and via e-mail
- Resolving claims in the most cost effective and time efficient manner, whilst complying to all regulatory requirements
- Managing claim enquiries received via inbound / outbound calls and emails.
- Ability to coordinate administrative duties in between calls and emails
- Resolving customer complaints and/or objections within delegated authority to ensure best possible outcome for the customer and Assurant
- Working effectively in a team environment, collaborating with others and sharing knowledge and skills to achieve team goals and objectives
- Previous Customer Service and/or Call Centre experience
- Previous experience in insurance and warranty (desirable but not essential - we will train you!)
- Proactive attitude and willingness to learn
- A pleasant and professional phone manner
- Great team player
- Ability to meet service levels and individual KPI’s
- Ability to prioritise and multi-task
- Decision making skills and ability to problem solve
- Sound knowledge of Microsoft Office Suite