Claims Support Officer

Step into the world of Gallagher Bassett, where risk management becomes a canvas of possibilities. Join our growing team of dedicated professionals who guide those in need to the best possible outcomes for their health and wellbeing. As a steward of trust, you'll be part of a resilient team, armed with cutting-edge technology and a relentless pursuit of a better way. Together, we will redefine the boundaries of excellence and elevate the industry to unprecedented heights. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

Gallagher Bassett (GB) is Australia and New Zealand’s premier third party claims administrator. We manage claims on behalf of insurers, brokers, government bodies and self-insured organisations. We are part of the leading global risk management and insurance group Arthur J Gallagher & Co.

Life at GB is an adventure - often fast paced, unpredictable, challenging and deeply rewarding. It is social and engaging, with our unique and positive culture underpinned by The Gallagher Way – values lived daily by our people.

In addition to a supportive and inclusive team culture, we also offer supportive learning and career pathways and provide ongoing access to training and career development. We invest in our people through strong succession planning and have a number of mentoring and training programs available.

There are some great things happening at GB as we continue through a period of exciting period of growth. And, we want YOU to be a part of it all!

As part of our expansion in the workers compensation market, we have a new opportunity for an enthusiastic and dynamic Claims Support Officer to join our team. In this role, you will provide support to interstate and local claims teams across a range of administrative activities, learn new skills and have the opportunity to work with a variety of internal and external stakeholders.  

Based in our sophisticated Brisbane offices, this role is pivotal to contributing to Gallagher Bassett’s commitment to injured workers and insured clients.

• Process new claim lodgements, medical certificates and payments to our customers;
• Maintain data within GB and regulators’ systems;
• Undertake coding of new claims and data compliance reviews;
• Manage incoming correspondence from a range of channels and in various formats;
• Participate in key business projects and initiatives, such as learning and development.

• Previous experience in an administrative role and/or demonstrated experience in customer service in a fast-paced environment;
• Proficiency in Microsoft Office applications;
• Exceptional time management and organisational skills;
• Excellent attention to detail;
• Highly developed communication skills, with the ability to engage at all levels of organisation and with a varied set of stakeholders;
• Enthusiastic, with a strong sense of team and collaboration;
• A resilient attitude.