Aps3 Claims/Income Support Officer

Randstad are currently partnering with a large Federal Government department in recruiting for multiple APS3 Claims/Income Support Officers. This positions are based in Brisbane CBD and are initially offered on 12 month contracts. The hourly rates for these positions will be between $40 - $43 per hour.
These roles are an exciting opportunity to expand your career in Federal Government and support members of your community.
Candidates MUST be an Australian Citizen to apply
As an APS3 Income Support Officer your duties will include;ad
PROCESSING

• Process routine updates to clients circumstances
• Process Aged Care entitlements
• Assist with client enquiries
• Management of Income Support mailboxes
• Liaise with internal and external stakeholders
• Compose simple correspondence
• Provide responses via email, mail or phone to client and other stakeholders
• Monitor TRIM mailboxes daily

ADMINISTRATION

• Manage and maintain all facets of Income Support including screening, calculations, escalations and client correspondence
• Registration of Income Support claims and aged care assessments
• Requesting additional information/evidence
• Liaise with other business areas and teams to resolve clients’ issues
• Undertake reporting and file management
• Processing various types of casework with minimal supervision
• Redacting documents

OTHER DUTIES

• Adhering to your individual Work Force Manager schedule to ensure adequate telephone coverage through the full range of Income Support Branch business hours
• Responding to routine client enquiries from the veteran community and liaising with a range of internal and external stakeholders on overpayment matters
• Actively participating in the Performance Feedback Process and IS Coaching sessions
• Report to management weekly on quantity of registration activities
• Participating in training, e-learning, team briefs, workshops and other change activities when required

Why work with Randstad?
We value our contractors. So in addition to the benefits from your new employer, we can also offer you…

• A dedicated consultant as a point of contact
• Discounts at retailers like David Jones, Myer & JB HiFi, Rebel Sport, Woolworths, Hoyts cinemas and many more.
• A free Employee Assistance Program which will provide you your family with access to professional support services
• Access to your payslips at the click of a button via our MyRandstad App
• A weekly pay cycle which gives you access to your wages sooner rather than later.

What now
Are you ready to take the next step in your career in government? If you meet the essential criteria and have the required experience listed above apply now! We would love to hear from you.
Note, unfortunately due to a high volume of interest in these roles only shortlisted candidates will be contacted.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.
Skills
government, federal, DVA, veterans, veterans affairs, ADF, army, claims, support, advisor, social work, public sector,
Education
Secondary School/High School