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Form of workWho Are We?
Ethos Building & Restoration is a dynamic, innovative, award-winning insurance builder specialising in Commercial, Domestic, Large Loss and Complex property claims following insurable events. We provide a true end-to-end service from makesafe, through to restoration and rebuild. Awarded AICLA (Vic) Builder of the Year in 2020 & 2022, we have established a strong industry reputation for delivering superior customer service, quality workmanship and are renowned for our ability to solve complex problems. Holding Commercial and Domestic building licences, we are IICRC certified and proudly hold a Master Builders Green Living accreditation, complimenting our passion for sustainability within the building industry.
About You
The successful Claims Team Leader will have the personality and characteristics of a modern leader: A strong clear communicator who sets a high-performance standard and coaches and mentors team members to reach that standard by applying a fair, honest and open management style.
The role – Claims Team Leader
- Develop, coach, and motivate a team to meet agreed key performance indicators, driving service excellence across the full claim lifecycle.
- Ensuring company processes and procedures are maintained and adhered to
- Monitor and support the management of a portfolio of claims
- Build and maintain lasting relationships across our client base
- Continual performance and progress reporting
- Contribute to the development and implementation of strategic and operational activities that continually improve Claims performance
- Provide detailed input into ongoing process and system development
- Provide input into staffing requirements and recruitment
- Co-ordinating with broader management / business team to ensure seamless customer experience and common objectives are met / achieved
- Reporting to senior management on a monthly basis
Skills and Experience
- Previous claims management or equivalent and relevant experience in insurance claims management
- Proven ability in leading and motivating people
- Ability to influence, develop, and coach to ensure a positive customer experience
- Demonstrated people leadership and relationship building capability
- Ability to effectively analyze and resolve problems
- A core focus on customer outcomes and relations
- Strong commercial acumen
- Outstanding interpersonal and communication skills
- Previous claims management or equivalent and relevant experience in insurance claims management
Benefits
- In house gymnasium and optional health and wellbeing workshops
- Great team culture
- Work-life balance, no long hours/ overtime
- Vibrant Docklands location (moving early May); great amenities within walking distance
- Attractive salary package for the right candidate
