Claims Training Consultant

Welcome to This Australian Life. 

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence, and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart.  Why not discover where we can go?

The Claims Learning & Development team is responsible for design and delivery of training and development programs for TAL Claims in line with the TAL Claims Philosophy, Claims Capability Matrix, Technical Development Framework and Customer Service Framework. 

This is achieved through delivery of new starter programs and ongoing training pathways through the TAL Claims Academy. 

Key responsibilities:

• Delivery of training in line with the TAL Claims Learning strategy and Capability Framework supported by informal and formal classroom training and digital learning (i.e. the 70:20:10 approach to training).
• Internal development, or external sourcing, of claims-specific training material, utilising case studies, new/changed legislation, new/changed systems and process and other relevant material.
• Support the delivery of technical training expertise, as required.
• Evaluate effectiveness of implemented learning solutions to ensure alignment with the QA and accreditation frameworks.
• Co-ordinate activities aligned to delivery of the required training, including management of registration and attendance to support reporting obligations.
• Maintaining current knowledge of life insurance guidelines, processes and policy changes. Ensure that current training materials reflect industry practice and TAL processes and policies, providing clear communication of each of these in a simple and accurate manner to team members.
• Liaise with Claims Governance, Claims Technical Specialists and other key stakeholders to ensure technical training materials are up to date and consistent with the current policies and Process Maps across the Claims business unit.
• Actively participate in and support on Claims Training projects.
• Identifying and initiating opportunities for service and process improvement by acting on feedback from stakeholders. 

• Minimum 1year+ experience working in a learning and development role or technical assessment role within the Life Insurance industry (or similar).
• Demonstrated understanding of Life, Trauma, Lump Sum (TPD), Disability and Income Protection claims assessment and management requirements.
• An understanding of eLearning design principles would be an advantage, but is not mandatory.
• Desirable certificate IV in Training and Assessment or Tertiary qualifications in Education.
• Excellent communication skills.
• Ability to work autonomously as well as part of a team.
• Demonstrated understanding of relevant regulatory and legal obligations impacting Life Insurance claim assessment.

As part of the recruitment process, there are a number of checks which may be conducted to demonstrate your eligibility for a role at TAL including Criminal History, Bankruptcy, Entitlement to Work, Regulatory and Reference Checks.

At TAL we value diversity in all its forms and are committed to fostering an inclusive and equitable culture for all our people. We encourage Aboriginal and Torres Strait Islander people, individuals from all backgrounds, including those with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities to apply. Even if you don’t check every box in the criteria above, we encourage you to apply today or get in touch with us here. 

To provide you with the best experience, we can accommodate you at any stage of the recruitment process. Simply inform our Recruitment team at any time.

TAL is recognised by the Workplace Gender Equality Agency as an Employer of Choice.  We are proud to be a member of Diversity Council Australia and the Australian Network on Disability. For information on our reconciliation journey, take a look at our Innovate Reconciliation Action Plan.

We acknowledge the Traditional Custodians of the Land in which our Head Office is based, the land of the Gadigal people of the Eora Nation, and recognise their deep connections to the land, sea, and culture.
We extend this acknowledgment to the many Traditional Lands that we operate across and pay our respects to Elders past, present, and emerging.

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Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.

If you are already a TAL employee please apply via the SmartRecruiters button in Workday and navigate to the Employee Portal. This is important to ensure that your application is recorded accurately.