AddressAbout RestorLab:
RestorLab is a premier provider of disaster recovery services catering to commercial and domestic clients in the insurance industry across NSW. With a focus on fire, water, mould, clandestine drug lab, and bio-hazard decontamination, RestorLab stands out for its excellence in work quality, customer service, and cutting-edge reporting and job management systems. Our commitment to excellence has propelled us to become a trusted leader in restoration and biohazard remediation services for government agencies, insurers, loss adjusters, and builders.
Our team of dedicated specialists is deeply passionate about aiding individuals in their recovery journey from disasters. Due to our success, we are expanding our team and seeking an individual who shares our dedication and passion for helping people.
About the Role:
Located in Southwest Sydney, this role presents an exciting opportunity for a self-motivated and dynamic individual to take the next step in the restoration career, all while delivering exceptional customer service to our clients.
As a pivotal team member, you'll support seamless operations across our QLD and regional NSW offices. You'll lead end-to-end project processing, documentation, scheduling, and stakeholder liaison. Bring your can-do attitude and eagerness to learn, ideal for those seeking industry experience or a career change. Based in our Ingleburn office, the role will initially be casual working 25-35 hours per week with the potential to transition into a full-time role as the business grows.
Key Responsibilities:
• Serve as the primary point of contact for clients and policyholders, responding to all inquiries promptly.
• Register new jobs and enter all updates, correspondence, and documents into our job management software.
• Coordinate technicians’ schedules and ensure they have the necessary support and supplies to deliver each project within budget and client SLAs.
• Monitor project progress and regularly communicate updates to clients and policyholders.
• Review technician and subcontractor reports and ensure timely submission to our clients.
• Verify technicians’ cost estimates and invoices and submit them to management for approval.
• Prepare and issue approved estimates and invoices to clients
• Order supplies and arrange fleet vehicle maintenance.
Skills and Experience:
• Must have previous administration experience in the Insurance, Construction, or Disaster Restoration industries.
• Exceptional time management, communication skills, and meticulous attention to detail.
• Excellent verbal and written communication skills.
• Ability to maintain composure and excel under pressure.
• Capable of working autonomously or collaboratively within a team.
• Previous experience using Prime Ecosystem highly regarded
• IICRC qualifications are highly regarded.
What We Offer:
• Competitive remuneration.
• A supportive and flexible work environment.
If you are passionate about making a difference and ready to take the next step in your restoration career, apply today!
