Client Administration - Commercial Building Certification Industry

Fundamental to the success of our business is our pure commitment to customer experience and excellence in service delivery. The mission of our growing organisation is to be the industry leader in building approvals and private certification services, and it is through our people that we will achieve this. 

With 13 offices spanning NSW and south-east QLD, Buildcert continues to expand and grow in a sustainable and measured way to support the influx of residential and commercial development across Australia. 

Here at Buildcert, we partner with our clients to provide a personalised and proactive approach.  We pride ourselves on our ability to add value and strive to exceed client expectations at every stage of the approval process.

The primary responsibility of this role will be to bridge the gap between our technical functions and our customers to ensure Buildcert’s client expectations are met and exceeded with every interaction. To achieve this, you will work closely with our Commercial Certifiers to support and complete a range of administrative responsibilities to service our clients. With core capabilities built around customer service, communication, problem-solving and prioritisation, this role is one that will offer challenge, variety and stimulation.

Tasks for this role include but are not limited to:

• Proactive client communication and updates.
• Project coordination.
• Basic accounts/invoice creation.
• Accurate set up of internal files and document review.
• Ordering and interpretation of Council and legislative documentation and certificates.
• Lodgement of documentation onto NSW Planning Portal.

You will possess the following skills and experience to ensure success in this role:

• Customer focused, with demonstrated experience in exceeding client expectations at every interaction.
• Self-motivated, resourceful and proactive in your approach.
• Highly organised with excellent time management, prioritisation and problem-solving skills.
• The ability to work both autonomously and collaboratively as part of a team.
• Strong verbal and written communication skills and the ability to handle difficult situations.
• A professional and courteous attitude.
• The ability to maintain and follow consistent processes and procedures, with great attention to detail.
• Professional presentation and strong interpersonal skills.
• Intermediate computer skills (MS Office) with the ability to adapt to new systems and processes.
• Have a current driver’s licence, and legal work rights in Australia.

As a member of our energetic, social and committed team, that recognises and rewards outstanding employees, you will be offered: 

• a permanent role with attractive salary package.
• ongoing professional training and support.
• flexible work options (combination of office & remote) to assist in balancing work, life and family responsibilities. 
• perks & benefits including birthday leave + purchased leave. 
• long-term rewarding career opportunities.
• modern offices and equipment.
• a professional work environment + great culture.
• health & wellbeing program.

If this sounds like the role for you, please submit your application online. For a confidential conversation about the role, please contact Rachel Betteridge, People & Culture Coordinator on 02 49457***. For more information on Buildcert please visit our website at www.buildcert.com.au.

We are committed to having a diverse and inclusive team reflective of our diverse clients and the communities we operate in. We believe everyone should have fair and equal access to employment opportunities, and a safe and inclusive workplace. We value the benefits of having employees with a range of skills and experiences in our team. If you require assistance of adjustments to support your application, please use the contact details above to have a confidential conversation.