Client Administration Manager

Client Administration Manager - NEW Full time permanent role - Choose Parramatta Unanderra, OR Garden Suburb as a base location! - We are flexible! Hybrid work model

• Steer the Client Administration team to success, ensuring excellence in administration and financial processes and compliance.
• Collaborate seamlessly with service streams to ensure accurate recording of all client movements in financial systems, promoting a cohesive financial environment.
• Foster high morale and engagement within the Client Administration team, embodying Uniting's values and creating a positive team atmosphere.
• Competitive Base Salary + Super and NFP Salary Packaging Benefits (extra S18,550 tax-free) - Take home more pay.

Are you ready to make a difference in the community? Uniting, a leading not-for-profit organisation, is seeking a dedicated and experienced professional to fill the role of Client Administration Manager. As a vital part of our team, you will lead the Client Administration team, ensuring the smooth operation of crucial administrative processes.

Responsibilities:

As the Client Administration Manager, your role will encompass the following key responsibilities:

• Effectively lead the Client Administration team
• Represent the Client Administration Team in projects and strategic initiatives.
• Ensure regulatory compliance with disclosure, contracts, pricing, and refunds of residential bonds/RADs.
• Provide reporting to business units as required.
• Conduct regular client case reviews and data housekeeping.
• Ensure effective conduct of client-facing discussions and correspondence related to debtor management and issuance of Client residency agreements.
• Collaborate with service streams to ensure accurate recording of all client movements in systems.
• Act as a Subject Matter Expert for all process and system-related issues impacting the team.
• Foster coordination and collaboration across the organisation, supporting other Uniting functions and teams.
• Travel between Uniting sites is required on a planned basis.

Key Capabilities:

We are looking for individuals who possess the following key capabilities:

• Lead the movement: Lives our values, creates meaning and purpose, inspires others.
• Encourage the heart: Champions wellbeing, builds trust, empowers others.
• Foster a growth mindset: Grows through setbacks, builds a feedback-friendly culture, values diverse perspectives.
• Eyes up: Sees the broader system, nurtures innovation, works inclusively.
• Responsible stewardship: Manages resources effectively, manages risk, financial planning and performance.
• Operational planning and delivery: Plans and prioritises work, manages change, delivers outcomes.
• People management: Manages performance, enables development, builds team connectedness.
• Practice leadership: Practices continuous improvement, manages compliance, creates value for customers and clients.

Qualifications:

• Bachelor's qualification in Finance or relevant field with aged care clerical/administrative experience.

Skills and Experience:

• 6 or more years of experience managing a large team in a complex, high-volume, constantly evolving environment.
• Excellent written and verbal communication skills.
• Passion for social change and contributing to an organisation of influence for the most disadvantaged.
• Exceptional team player with outstanding attention to detail.
• Proven project management and multitasking abilities.
• Strong relationship management and influencing skills.
• NSW Drivers Licence

 As LinkedIn does not support PD links, please refer to Uniting's careers page https://careers.uniting.org/

Job reference 503899

How to Apply: Please send your CV and cover letter detailing why this role is for you. Applications with cover letters will be looked upon favourably.

For all enquiries, please email Louise Massie at *******@uniting.org

What we offer you:

• A rewarding career with a leading human services organisation.
• Competitive remuneration package.
• Up to $18,550 NFP salary packaging available, allowing you to pay less tax.
• Fitness Passport! (Coming in 2024) Keep your fitness up to live your best life!
• Purchase of additional leave to make that dream holiday a reality!
• Extensive opportunities for professional growth and development.
• Flexible work hours to promote work-life balance.
• A supportive and inclusive work environment.

We value diversity and encourage applications from individuals who identify as Aboriginal or Torres Strait Islander.

Employment with Uniting is subject to satisfactory background checks, including a National Police Check and Reference Checks.