Client Allocation Officer - Supporting Recovery

Client Allocation Officer | (FDSV) Supporting Recovery | Liverpool
Anglicare and CatholicCare are collaborating to deliver an exciting new and life-changing program called Supporting Recovery. As mission-aligned organisations, Anglicare and CatholicCare care about people and our mission is to make a genuine difference in the lives of people in the community.
The Supporting Recovery program will deliver Family, Domestic and Sexual Violence (FDSV) trauma-informed mental health care services within South West Sydney to support victim-survivors in their longer-term recovery.
Key elements of the service include:

• Victim-survivors of FDSV and their families have free access for up to 2 years to evidence-based trauma informed mental health care.
• Provision of psychological therapies and other appropriate wellbeing and social interventions.
• Collaborations with other services to facilitate coordination of care and assist with referral pathways.
• Community engagement activities to increase community awareness.

Purpose of the role:
To allocate client referrals to Anglicare program staff. Be the main point of contact with Local Care Team and other services for receiving referrals. Work closely with Client Allocation Officer counterpart in Catholic Care to understand client referral volumes and needs to enable appropriate allocation of referrals across Anglicare and Catholic Care teams.
This is a Permanent part-time role based at Liverpool for 3 days a week
Key Responsibilities (not limited to):

• Ensuring that referral information is accurate by liaising with referrers and other team members to obtain the most up to date information.
• Ensuring clients are well informed about Supporting Recovery and other relevant Anglicare services.
• Ensuring services are trauma-informed and culturally safe and inclusive for all who present. This includes ensuring that any information sought directly from clients is requested and collected in keeping with principles of providing culturally safe and trauma informed care.
• Preparing reports for SWSPHN - working closely with Senior Program Manager and team.
• Work collaboratively with Local Care Team to ensure a positive experience for clients referred to the program.
• Collaborating with Catholic Care Client Allocation Officer and other colleagues.
• Ensuring that clients, Local Care Team, Head to Health Liverpool and other stakeholders are well informed about Supporting Recovery services.
• Ensuring that data collection, documentation (case notes, etc) and reporting meets organisational, legislative and PHN contract requirements by completing, maintaining and communicating appropriate client documentation and statistical information.
• Contributing to continuous improvement by reviewing and implementing policies, procedures and work practices relevant to the program.
• Keep up to date and informed by sector developments.

Qualifications, Skills and Experience needed:

• Certificate IV or Diploma level Community Services qualification or related discipline and/or relevant experience.
• Previous experience working in mental health, FDSV and/or CALD contexts (desirable).
• Well-developed computer skills (MS Word, MS Outlook, client management system)
• Current NSW Driver's Licence.
• Police check and WWCC.
• Covid19 Vaccination highly recommended.

Benefits:
Hybrid/flexible working arrangements across sites | Additional training and supervision will be provided | Excellent remuneration package and company benefits! | NFP salary packaging benefits - reducing your taxable income by $15,900 plus an additional $2,650 for salary packaging accommodation, meals and entertainment | A staff rewards program that gives you discounts from over 400 retailers | Fitness Passport
If you meet the above-mentioned requirements and you're passionate about leading a team that supports victim-survivors of family, domestic and sexual violence - we'd love to hear from you. Apply Now!
About Us:
Anglicare Sydney is an organisation with over 160 years' experience caring for people, including those in need. Join a diverse team of 4,000 hardworking employees and 2,000 faithful volunteers, who serve our community with compassion that transforms.
With more than 400 unique roles across Anglicare, you'll have plenty of opportunity to grow and develop your career… at the same time as making a real difference for real people.
Our vision is to see Jesus Christ honoured, lives enriched, and communities strengthened.
Aboriginal and Torres Strait Islander candidates are encouraged to apply.
Applicants are encouraged to apply as soon as possible as applications may be reviewed prior to the closing date. Closing Date is subject to change without notice.