Client Care Coordinator Casual

Client Care Coordinator - Casual

Pet Cremation Services 

• Be part of an amazing passionate team working within a great company culture
• Working within a caring industry
• Making a difference in pet after care services

We currently have a new opportunity for a dedicated,  compassionate animal lover looking to fulfil our clients’ needs in pet after care, supporting our purpose in “Honouring a life time of unconditional love”.

This is a phone based customer service role which requires a person who can display empathy and compassion whilst delivering a professional service.

About the role:

• Coordinate and schedule bookings with both the public and vet clinics
• Deal with customers in deciding how to memorialise their pets passing
• Prepare the viewing room and pets for viewing
• Assisting clients who bring their pets to the office for cremation services
• Carry out accurate data entry and payment processing
• Facilitate a general range of office tasks
• Strong problem solving and decision-making skills and can follow up processes enabling quick and accurate assistance
• Genuine passion for exceptional customer service
• Previous experience in a high volume customer contact role
• Exceptional communication (written and oral) and interpersonal skills
• The ability to adapt to change
• High levels of motivation and a commitment to your own performance with the ability to receive and provide constructive feedback
• Emotional intelligence and resilience 
• A team player with the ability to build and maintain relationships with internal and external stakeholders
• Able to lift up to 15kgs

We are looking for a person :

• Who is comfortable in occasionally handling deceased pets
• Who has excellent communication skills with a clear professional phone manner
• Who has attention to detail and excellent written skills
• That is reliable, organised and takes pride in your work
• Who has intermediate computer skills (Microsoft Office experience is favourable)
• Who is physically  fit as this role will require assistance in handling pets from time to time

We are a business that prides itself on being caring, down to earth and   professional.  Tact, discretion and integrity are attributes that we rate very highly. 

We have a great team to work with and if you meet the criteria listed, then please send us your resume and a covering letter outlining why you would be suitable for this role.

Only candidates who have been shortlisted will be contacted from their application