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Form of work- 12-month fixed term, part-time opportunity for 3 days per week.
- $42,314.76 +11% super
- Salary Packaging benefits available.
About Dental Health Services Victoria
At Dental Health Service Victoria, we know our team is key to deliver better oral health for Victoria. Our team is open and collaborative with a focus on helping to make a real difference to people’s lives. You will thrive with a team around you of like-minded people, whilst you get your teeth stuck into diverse work.
About the role
We are seeking a motivated Client Care Officer to join our team. The key responsibility of the position is to provide care coordination and support in booking appointments for clients referred for Specialist Care from the Smile Squad Program.
You will be responsible for:
- Client care coordination with DHSV and external (private) care providers
- Work collaboratively with the Specialised Care Program Implementation Lead to ensure efficient coordination of patient flow from the Smile Squad program.
- Provide operational support for functions to facilitate the efficient running of the program.
- Assist clients in accessing specialist services.
- Co-ordinate client visits/appointments and answer pre-visit questions.
- Assist client and parent/guardian in understanding of the processes for receiving care in the program and monitor progress through the program.
- Manage incoming and outgoing patient referrals and documentation to specialist practices and liaising with third party facilities.
About you
You will have:
- Proficiency in the MS Office suite
- Knowledge of patient/data management systems e.g., Titanium
- Knowledge of patient registration protocols
- High level understanding of oral health procedures and treatments.
- Excellent interpersonal skills with the ability to foster trust and respect and work with patients and consumers in an inclusive and culturally appropriate person-centered manner.
Why work for Dental Health Services Victoria?
- Salary Packaging Benefits
- 5 weeks annual leave (pro-rated for part-timers)
- Developmental and career pathways through 1:1 support and guidance from your manager through our “My Development” initiative.
- Fantastic Carlton location – great coffee and food right on your doorstep
To view the position description, click here.
If you have any questions, please reach out to *******@dhsv.org.au
To submit your application, please click ‘Apply’ and follow the prompts.
Applications close: Tuesday 26th of March 2024
We acknowledge that diversity increases our ability to transform and achieve better health outcomes therefore we encourage applications from Aboriginal and Torres Strait Islander people, people from culturally and linguistically diverse background, all members of the LGBTQI community and people with disability.
DHSV is committed to child safety and wellbeing and has zero tolerance for child abuse and harm. We provide an inclusive and welcoming environment where cultural safety for children is promoted and practiced.
DHSV is a public health service and requires employees to be vaccinated in accordance with policies published by the Department of Health and/or public health orders issued by the government. The government requires all healthcare workers (which includes all DHSV employees) to be vaccinated for COVID-19.
