Intake And Client Liaison

Social Support Groups - Intake and Client Liaison

• Box Hill & Eltham locations with Hybrid working options
• Competitive salary including salary packaging
• Flexible Part Time position 0.4FTE

Who are we?
healthAbility, as the name suggests, plays a unique and valuable role in the health system. We work to address the root causes of vulnerability, prevent disease and promote lifelong health outcomes, empowering people in our community to live their best life.

Our role is also supporting people to self-manage long-term health conditions, such as diabetes and mental health challenges, with multidisciplinary teams delivering community-based programs in a comfortable setting. We also support people, including older people and people with disability, to stay living at home longer and to live well in their community. 

Our broad range of primary health services, care management and in home and community support services can be tailored to an individual’s needs and with major hubs in Box Hill and Eltham, these services can be delivered locally, in the Eastern and North Eastern suburbs of Melbourne. 

Why work with us?
Although our clients are at the heart of what we do and we strive to positively impact our communities and those who need it most, the wellbeing of our employees is just as important. 

When joining healthAbility’s supportive, kind, caring and ethical culture, you are welcomed by multi-disciplinary teams passionate about the health and wellbeing of clients and communities, from prevention through to specialist care, and passionate about continually learning and building on their areas of expertise. We embrace this passion and are values driven, offering careers with meaning and environments that are flexible, evolving, creative and connected. 

healthAbility is proud to be an equal opportunity employer. We promote a workplace that actively seeks to include, welcome and value unique contributions of all people. This means we encourage Aboriginal and Torres Strait Islanders, people with disabilities, LGBTIQ+ and from culturally diverse backgrounds to apply for this job, with age being no barrier.

The Opportunity
We are looking for an Intake and Client Liaison to join our supportive and professional multidisciplinary teams in a flexible part time capacity.

Responsibilities include but are not limited to;

• Act as the initial contact point for new SSG clients providing general information and how to access Social Support Groups
• Register clients and maintain SSG waiting lists, collecting initial information for referrals, complete client assessments
• Working with Social Support Group Manager, support the achievement of program targets through monitoring group capacity and support filling of program vacancies to maintain capacity
• Monitor portals and waiting lists to maximise groups.
• Identify gaps is Social Support Group model, interest and needs for clients and elevate these to the Manager for adaptation of the Social Support Group model
• Ensure accurate and concise data collection
• Prepare progress reports for program managers and exec, highlighting key insights, impact and outcomes
• Coordinate the administrative operational requirements and systems in collaboration with management teams to ensure programs are inclusive, flexible, compliant
• With Social Support Group Manager, identify opportunities to integrate, innovate and work collaboratively across teams

Skills & Experience

• Minimum of 2 years’ experience in community and/or health related or centre based activity programs. 
• Conflict resolution and problem-solving abilities. 
• Strong interpersonal and communication skills. 
• Empathy and the ability to connect with individuals from diverse backgrounds. 
• Good interpersonal and communication skills, both written and oral 

If you want to work with great people - we'd love to hear from you.

To view the position description, please go to https://healthability.org.au/join-us/careers - Any enquiries can be made to Michael Plowright at ***************@healthability.org.au    

Please apply here by submitting a cover letter addressing the key selection criteria with your CV.  Thank you for your time and interest and please note, only shortlisted applicants will be contacted directly. No agencies please.

Employment with healthAbility is conditional upon being fully vaccinated against COVID-19 or medically exempt and providing satisfactory evidence of the same.

See the video to hear from our employees why this opportunity is much more than a job and how healthAbility offers careers with meaning.