Client Liaison Coordinator

About Luxe Care

Luxe Care is a fast growing, boutique home care organisation that provides high quality, clinically based services to our clients. We come highly recommended by our clients and care staff due to our support, engagement, commitment to professionalism and genuine care for those who need our services.

About the role

Reporting to the Client Liaison Team Leader, the Client Liaison Coordinator (CLC) is integral in ensuring our valued clients, who live within their own homes in the community, receive exceptional and consistent customer service. Working closely with our Operational team and acting as the first point of contact for our clients, the CLC's key responsibilities include:

• Responding to client queries and requests;
• Coordinating and providing information on services;
• Liaising and engaging with our clients regularly to ensure they receiving the highest level of care and services;
• Providing administrative support to Care Managers;
• Contributing to ongoing development within the team to allow for efficient processes and innovative solutions.

Based at our Hawthorn office as a full-time position. 

We are looking for people who

• Wish to be part of an organisation that makes a real impact on people's lives.
• Enjoys delivering a high level of customer service.
• Can work autonomously and contribute to a fast-paced team.
• Prides themselves on attention to detail.
• Has good communication skills and a professional phone manner.
• Values and respects all individuals and embraces diversity.
• Has previous experience in an administrative or customer service related role.
• Is proficient with Microsoft Office suite.
• Has the right to work in Australia & ability to obtain a satisfactory Police Check.

Working with us

As an employee of Luxe Care, not only will you be part of an organisation that makes a real impact on people's lives, but you will also be offered a range of benefits such as:

• Competitive pay rates.
• An Employee Assistance Program.
• A supportive, knowledgeable and friendly team.
• A work environment which encourages wellbeing and a healthy work-life balance.
• Opportunities for ongoing professional development.
• Ongoing communication and consultation on matters that are important to you.

Join our thriving organisation and make a genuine difference.

Apply today by submitting your resume and cover letter.