Client Care Specialist

Client Support Specialist - Eating Disorder Clinic

About Us:

BodyMatters Australasia is a leading Eating Disorder Clinic dedicated to providing compassionate and comprehensive care to individuals facing challenges related to Eating Disorders. We are committed to creating a supportive and nurturing environment where our patients can embark on their journey to recovery. Our clinic provides access to Psychologists, Dietitians and Paediatricians providing a comprehensive and integrated care approach to recovery. Join our team and be part of a positive and impactful community focused on making a difference in the lives of those we serve.

This is a permanent part time role which would be excellent for a parent or uni student looking for shifts within school hours. 

Position: Client Care Specialist

Location: Cremorne, NSW

Responsibilities:

As a Receptionist at BodyMatters, you will play a crucial role in creating a welcoming and supportive atmosphere for our patients and their families. Your responsibilities will include:

• Front Desk Management:
  • Greet and assist visitors, patients, and their families in a friendly and empathetic manner.
  • Manage incoming calls, directing them to the appropriate department or individual.
  • Maintain a tidy and organised front desk area.
• Paediatric Assistance:
  • Assist in the day to day running of Paediatric appointments.
  • Manage incoming enquiries relating to all aspects of the Paediatric practice.
• Appointment Scheduling and Payments:
  • Schedule and confirm appointments for patients, ensuring efficient use of clinic resources.
  • Processing of payments and medicare claims for all appointments. 
  • Coordinate with clinicians and other staff members to manage the appointment calendar effectively.
• Patient Intake and Documentation:
  • Assist in the completion of initial intake forms and paperwork.
  • Ensure accuracy and completeness of patient information.
• Confidentiality:
  • Adhere to strict confidentiality guidelines when handling patient information.
  • Maintain a secure and confidential environment for all sensitive materials.
• Communication:
  • Serve as a liaison between patients, their families, and clinic staff.
  • Communicate effectively with both internal and external stakeholders.
• Support Services:
  • Provide administrative support to various clinic departments as needed.
  • Assist with basic administrative tasks to ensure the smooth operation of the clinic.

Qualifications:

• Previous experience in a medical or healthcare setting preferred.
• Excellent interpersonal and communication skills.
• A high level of reliability and dedication to the role.
• Sensitivity to the needs of individuals dealing with Eating Disorders.
• Strong organisational and multitasking abilities.
• Proficient in basic computer skills and office software.

How to Apply:

If you are passionate about making a positive impact and creating a supportive environment for those on their journey to recovery, we invite you to apply. Please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team.

BodyMatters Australasia is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.