Client Coordinator

• Leading National steel building frame manufacturer, servicing iconic residential developer brands!
• Support Supaloc clients to deliver quality homes nationally!
• Based at Edinburgh North

Supaloc delivers high-performance steel framing systems which have shaped and transformed the dreams of Australian families for nearly 30 years. Our company culture is focussed on safety, innovation, and quality. We are the nation's largest supplier of precision-engineered steel framing systems and we provide 'end to end' solutions for new home construction across multiple states and have a strong emphasis on working with leading regional brands.

We are proud to belong to the NEX Building Group, a diverse and expanding organisation with over 1000 passionate employees whose purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group.

About the opportunity

The Client coordinator reports to the Customer Support and Delivery Team Leader/Manager and is part of the Customer Support and Delivery team. In this highly rewarding role, your focus will be to manage multiple brand projects from end-to-end Lifecyle to ensure compliant project delivery. The team services iconic brands including but not limited to McDonald Jones homes, Weeks homes, Brighton Homes and many more! More specifically, your responsibilities will include:

• End-to-end administration throughout project’s lifecycle 
• Provide material take-offs and estimate to Manufacturing workgroups 
• Analyse and use data for continuous improvement initiatives 
• Prioritise and schedule projects for fabrication and site installation in accordance with client schedules; business capabilities and operation demand 
• Log and action client feedback, provide resolutions and outcomes within service response times 
• Advise Management on matters requiring escalation Action and/or implement any reasonable directions of Management

About you

To be successful in this highly rewarding role you will demonstrate alignment to the purpose and core values of Supaloc and NEX Group along with:

• Thrives in a fast-paced high-volume work environment, efficiently prioritising tasks and maintain precision under strict deadlines
• Be an efficient and effective communicator, with the ability to engage with stakeholders on all levels
• Proficient in client negotiation and resolution, showcasing a strategic problem-solving approach and the ability to think quickly in situations. 
• Demonstrates a strong customer service focus, ensuring client satisfaction through responsive and attentive interactions
• Experience within building and construction industry (highly desirable) 

Our commitment

We believe that our employee community is a key strength of our organisation and we aim to attract the best talent to achieve our strategic goal of being Australia’s number one leading home building group and Employer of Choice in our sector. Our leaders create inclusive teams and value the individual contributions of our employees. We value safety and integrity, and we lead the way in innovation and building better.

Interested?

The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical. 

Apply today!

If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better lives, click on the APPLY button.  To find out more about NEX Building Group go to nexbg.com.au or supaloc.com.au follow us on LinkedIn