Northern Client Services Coordinator

• Ongoing, Full-Time Position (Up to 76 fortnightly hours).
• Competitive annual salary + Super + Salary Packaging* (to increase your take home pay).
• Located in Elizabeth & Salisbury.

You’re welcome at RASA

Our belief in the transformative power of relationships lies at the heart of everything we do.
You will be joining an inclusive, supportive and welcoming culture. Relationships Australia South Australia (RASA) Values are Diversity, Respect, Belonging and Learning and this is reflected in the way we work and treat each other. Our teams embrace people from a wide range of cultures, backgrounds, beliefs, sexual and gender identities. We understand that your relationships are important, so we believe in being flexible, where possible, to support you to balance your work and personal commitments.

Who we are looking for

Join our Team as the Northern Client Services Coordinator! Are you a proactive leader with a passion for driving excellence in Client Services? RASA is seeking a motivated individual to lead our Northern Client Services Team. In this role, you will be establishing best practices, implementing efficient procedures, and utilizing technology systems to enhance our services, to the needs of clients, community, partners and visitors to RASA sites. If you're ready to make a positive impact in the community and build meaningful relationships with stakeholders, colleagues, and clients, we want to hear from you!

To be successful in this role you will need:

• Proven experience in creating new systems through collaborative design and sophisticated stakeholder management.
• Significant experience in change management and influencing a positive culture with a team and wider stakeholders.
• Certificate IV (AQF level 4) in Community Services (or willingness to complete within 12 months).
• Significant experience in delivering Client Services across multiple service programs within the community services industry.

It would be a bonus if you have:

• Diploma (AQF Level 5) of Community Services (or equivalent)
• Diploma (AQF Level 5) in Human Services or Business Administration (or equivalent)
• Demonstrated experience leading a frontline team.
• Experience working in a fast-paced environment where speed and accuracy are critical

What you will be doing

• Deliver best practices in client service from the first point of contact throughout client engagement.
• Ensure consistent client-focused practices are implemented and followed by Client Services Staff and RASA practitioners.
• Work restoratively to build relationships with teams and support a "No wrong door" approach to client enquiries.
• Identify trends with support from Client Services Staff, communicate findings to the Regional Manager and Practice Manager Frontline Services, and develop strategies to address new regional and client needs.
• Lead and innovate the team in ongoing learning in Cultural Fitness, building relationships with Aboriginal and Torres Strait Islander clients and staff.
• Maintain a high standard of risk awareness and response at the first point of contact.
• Ensure compliance with RASA’s policies and procedures, including information sharing and client confidentiality.
• Participate in professional development and supervision, while also supporting, training, and developing expertise in the use of digital platforms for client service delivery and data collection.
• Coordinate the team’s workflow, set priorities, and monitor own workflow in collaboration with your People Leader, ensuring alignment with service program requirements.
• Connect with external agencies and stakeholders under the direction of the Regional Manager.

For more information you can read the full Position Description.

If this role is what you are looking for, we’d love to hear from you.

Enquiries: Any enquiries can be addressed to Brad Sargent on 0438753*** or *********@rasa.org.au

Relationships Australia South Australia is a Child Safe and Equal Opportunity Employer

Please note that the services provided at RASA sites mean that our employees need to follow some specific requirements:

• A satisfactory DHS Working with Children Check
• A satisfactory National Criminal History Check
• Have had the three TGA approved and recognised COVID vaccine doses and provide the certificate. If you can’t comply, you are encouraged to have a confidential conversation with the hiring manager about your individual circumstances.

*How Salary Packaging can increase your take home pay

Salary packing is an entitlement granted by the Federal Government to workers in approved non-government and health organisations. Salary Packaging can increase your take home salary by creating tax free earnings. In effect, $15,899 of your wage can be paid tax free in each fringe benefit tax year. This 'tax free' amount is in addition to the tax-free threshold of $18,200 for income.

Follow the link to the Salary Packaging information provided by AccessPay, our chosen provider, to find out more.

About RASA

Relationships Australia South Australia (RASA) is a not-for-profit, secular, community organisation, helping people to overcome difficulties and bring about positive change in their lives. We offer services for families, couples and individuals of all ages, backgrounds and abilities. To find out more about RASA go to rasa.org.au.