Client Engagement Officer

Choices and Rights is a fast  growing professional care provider. We are extremely passionate about delivering exceptional care and support to our clients with various disabilities and are proud of our client focused, professional and multicultural organisation.

POSITION OVERVIEW:

Join our dynamic team as a Client Engagement Officer, where your skills and experience will drive networking, promotion, and business growth through sourcing participants for Choices and Rights. If you possess strong interpersonal skills, are adept at identifying new opportunities and managing intake processes, we welcome your application. A competitive salary and benefits await the successful candidate.

 RESPONSIBILITIES:

• Service promotion led to the growth of Choices and Rights, both in reputation and client numbers.
• Strong referral connections with clients, caregivers, or guardians, support coordinators, and other business partnerships while maintaining strong relationships.
• Meet or exceed sales targets by promoting disability support services, securing contracts, and driving revenue growth.
• Prepare regular reports on business development activities, achievements, and challenges for executive review.
• Facilitate the intake and assessment of new clients for the service by liaising with families, NDIS representatives, and allied health professionals to process and receive new referrals.
• Negotiate funding and service arrangements for transitional support in line with the NDIS price guide.
• Ensure adequate information is gathered regarding individuals’ immediate support requirements. 
• Develop support plans for each individual once accommodation commences by undertaking a detailed assessment to ensure the “best fit” in the development of support plans to address their personal, health, and skill development needs.
• Adhere to Choices and Rights policies relating to confidentiality and record management.
• Manage all compliance documentation from referral to service delivery.

To be successful in this role, you will have:

• Tertiary qualifications in Social work, Disability, Human Services, Allied Health, Nursing or Community services are desirable.
• Minimum 2-3 years of NDIS experience in a similar role.
• STA, MTA, SIL, and in-home service coordination experience preferred.
• Sound understanding of the NDIS price guide, completing the schedule of support agreements, and tenancy agreements.
• Stakeholder relationship, time management and communication skills.
• Problem-solving and initiative, and the ability to be flexible in your thinking.
• Good listening skills and the ability to build meaningful relationships.
• Expectation management skills for clients and stakeholders.
• High-level report-writing skills and database experience.
• Strong referral and sales knowledge.
• Good local area knowledge.

Mandatory qualifications for this role:

• NDIS worker screening clearance (No Card, No start).
• Current First Aid & CPR Certificate.
• Current National Police Check.
• Current driver’s license.
• Full Comprehensive car insurance (preferred but not essential).

Employee Benefits:

• Employee assistance program EAP.
• Competitive salary with performance-based bonuses.
• Opportunities for professional development and career progression.
• A supportive and inclusive work environment.

HOW TO APPLY:

If you are ready for a rewarding challenge and share our commitment to enhancing the lives of individuals with disabilities, we look forward to receiving your application.  Please submit your cover letter and CV to be considered.