Client Engagement Officer

Client Engagement Officer

Access Recreation are looking for a self-driven, motivated and experienced Client Engagement Officer to join our team

Overview 

We have a rewarding position available that provides clients real choice and control of their NDIS plan.

• Full Time 
• Strong focus on seeing people move towards their personal goals
• Join an inclusive organisation with an exceptional work culture

About the business

Access Recreation is a well-established, Not for Profit Service that provides quality supports to people with a disability in the Bundaberg and surrounding region.  Access Recreation offers a wide range of services to people with a disability so they can lead more meaningful, independent and satisfying lives through the development of personal, leisure and social skills.

Key responsibilities include:

• Develop individual support plans which are goal focussed and include strategies for person centred active support
• Act as a point of contact for enquires and referrals received to undertake intake, support, information and referral of eligible NDIS clients
• Maintain legal and ethical standards which reflect relevant legislation and NDIS guidelines.
• Ensure all participant records are up-to-date, with signed quotes, service agreements etc;
• Attend meetings and regular in person contact with our participants and support worker teams
• Ensuring all documentation is completed to meet relevant standards and audit requirements
• Participation in on call roster on a rotational basis

Skills and experience

To be successful in the role you will need:

• Relevant qualification or industry experience (eg. Degree in Human Services, Cert IV in Disability Services)
• Extensive knowledge and experience of the National Disability Insurance Scheme and who the changes effective both clients and organisations 
• Demonstrate commitment and passion to providing excellent customer service 
• Ability to effectively communicate with a variety of stakeholders 
• Good knowledge of mainstream services, community groups and community resources and community networks
• Demonstrated commitment to quality outcomes and strong client service
• Ability to prioritise workload and work independently and as part of a team
• Experience in - Behaviour Support and Restrictive Practices, Mental Health & Trauma Informed Practice

Why Work for Us?

When you join Access Recreation you will experience a vibrant, values driven organisation where the people we support are at the centre of everything we do. This is a rewarding career which offers a flexible family friendly workplace that values its employees.

In return for your skills and experience you will receive a competitive remuneration package plus generous salary sacrifice packaging of up to $15,900 to significantly increase your take home pay.

Free and confidential EAP support for employees and close family members.

Application close: Sunday 4th March 2024

For further information or to obtain a full position description, contact Darlene Lothian HR Manager on 07 4922 7*** or ********@accessrec.org.au