Job description
• The Client Liaison Officer [CLO] is a member of Client Services and is responsible for providing high quality customer service and investigating matters relevant to persons with a disability.
• The CLO provides specialist advice and information on clients to relevant services and agencies as appropriate.
About us
The Supreme Court of Victoria is the highest court in Victoria and comprises the Court of Appeal and the Trial Division. The Court deals with major criminal and civil matters, plus appeals against decisions of lower courts.
The Supreme Court of Victoria recognises that its people are integral to its ability to meet and exceed community expectations and to achieve its goal of being an outstanding superior court. We continually strive to create a high-performance workplace that is characterised by creativity, innovation, flexibility, and quality delivery.
About the role
Visit clients of the Office and their carers, in their own homes throughout Australia, to effectively investigate matters concerning independent living skills, accommodation issues, emotional and physical wellbeing and support requirements.
Provide authoritative reports with considered recommendations to assist with decision making in relation to the effective use of client funds to meet their ongoing needs; with specific focus on those clients who are victims of crime, to facilitate requests to access their Funds in Court.
Investigate and assist in the management of situations requiring crisis care and counselling and make recommendations regarding financial and policy implications where appropriate.
Undertake research into the level, provision and access of relevant services provided to clients and their families by government, non-government, private service providers and community services.
Identify new services available and their potential impact on the clients. Assist clients in accessing these services where required.
Proactively engage in training and professional development to maintain high-level knowledge of issues relevant for persons under disability.
About you
Knowledge of relevant legislation, particularly of the Supreme Court Act 1986, Trustee Act 1958, the Guardianship and Administration Act 2019, the Charter of Human Rights and Responsibilities Act 2006, of the Rules of Court, as they impact upon the administration of Funds in Court for persons under disability.
Familiarity with the National Standards for Disability Services.
Experience in the human services field including the provision of services to meet the needs of clients with ABI, mental health issues, substance abuse issues and survivors of trauma is highly desirable.
Ability to have difficult conversations whilst being sensitive to client needs.
Active listening skills and well developed professional communication skills.
Sound experience and advanced skills in the use of the Microsoft suite of applications.
How to apply
Click the ‘Apply Now' button, ensuring you include the following in your application:
resume
a short covering letter
Other Information:
Court Services Victoria (CSV) is the employer of staff at all Victorian courts and tribunals, the Judicial College of Victoria, and the Judicial Commission of Victoria. CSV offers a wide range of legal and non-legal career options as well as attractive employee benefits.
CSV is committed to building a diverse workforce, inclusive culture, providing a safe and respectful workplace and has zero tolerance for violence against women. We strongly encourage people of all abilities to apply, particularly people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability related barriers in securing employment.
Address
Melbourne, VIC
