Address:
- Excellent benefits including salary packaging
- Work for one of Australia's leading hospital groups
- Casual opportunities!
About the Role
You will provide crucial clerical support and facilitate patient management for clinical areas, including admitting and discharging patients, reception duties and delivering exceptional customer service. A key component of the role is ensuring patient confidentiality is preserved at all times.
- Create patient records and complete all necessary information accurately and in line with current procedures
- Admit and discharge patients accurately and in a timely manner
- Maintain a high level of customer service by handling patient enquires via telephone and in person, in an efficient, professional and caring manner
- Arrange appointments for patients as requested by clinical staff
The classification for this position will be HS1 - HS16 ($29.57 - $31.95 per hour plus casual loading).
Your Contribution
- Previous administration experience in a health setting
- Knowledge of medical terminology
- Knowledge of private health fund billing and public health funding
- Knowledge of Patient Administration Systems
- Strong communication skills, both written and verbal
- Ability to work independently in a multidisciplinary team
- Advanced computer skills, including Microsoft Office applications
- Excellent customer service skills
- Current National criminal history check, or willing to obtain
What We Offer
- A focus on wellbeing initiatives, with regular events and programs
- Confidential, solutions-focused employee counselling
- A healthy work/life balance encouraged. Full time employment comes with a monthly Accrued Day Off (additional day off per month!)
- Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
- Salary Packaging - Increase your take home pay!
- Discounts and Promotions always available through our Foundation
- Regular opportunities for professional development to assist you to reach your career goals
- Culture of continuous improvement
About the Team
You will be a part of the Environmental Services team, which is a large and varied department operating across multiple locations within St Vincent's Melbourne campus. We have Patients Services Clerks are located at both Fitzroy and Kew.
Working at St Vincent's
St Vincent's Hospital Melbourne (SVHM) is a leading teaching, research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion, Justice, Integrity and Excellence.
Application
- Please attach your resume and cover letter to your application.
Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced.
We encourage applications from people of all backgrounds and abilities. Inclusion is essential to our mission and diversity reflects the community we serve.
Please visit our website, for further information regarding our Aboriginal and Torres Strait Islander Employment at SVHM
SVHA has a duty of care under work health and safety legislation to eliminate and/or control the risk of transmission of vaccine preventable diseases in healthcare settings. You may therefore be required to undergo mandatory immunisations/vaccinations (including flu vaccinations).
This position is subject to a Victorian government direction regarding vaccination against COVID-19. Successful applicants must meet these vaccination requirements. Please contact us if you would like to know more.
Position Description and Critical Job Demands Checklist:
Review the following documents:
JR135395_Patient Services Clerk PD 2023.pdf
Contact Details:
Nikki Clark, Manager Patient Services, nikki.clark@svha.org.au
Alternate Contact:
Closing Date:
22 March 2024 11:59pm
Reconciliation Action Plan:
At St Vincent's we acknowledge the importance of creating a work environment that is welcoming, safe, equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes, we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information, visit https://www.svha.org.au/about-us/reconciliation or get in contact at indigenouscareers@svha.org.au
View Reconciliation Action Plan
Code of Conduct:
View Code of Conduct
