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Form of workReporting to the Senior Client Manager you will be responsible for fostering strong relationships with our clients, understanding their needs, and ensuring successful delivery of our services.
- Acting as the main point of contact for our clients, you will work closely with them to understand their business objectives and challenges to position our products/services;
- Monitor project timelines and milestones to ensure timely delivery and client satisfaction;
- Address and resolve client issues promptly, collaborating with relevant departments to implement solutions;
- Proactively identify potential issues and work to mitigate them before they escalate;
- Collaborate with sales, marketing, and product development teams to align client needs with company offerings;
- Develop strategies to enhance client retention and satisfaction;
- Identify upsell and cross-sell opportunities to maximise revenue from existing clients;
- Proven Account Management Experience;
- Experience in achieving results in a retail environment;
- Ability to manage multiple projects;
- Strong attention to detail;
- Strong communication and stakeholder management skills;
- Exceptional time management skills;
- Strong commercial acumen and problem solving skills;
CROSSMARK Australia is part of the DKSH Smollan Group, the leading Market Expansion Services provider across the Asia Pacific region. For more than 35 years, CROSSMARK Australia have been the partner of choice for some of the most powerful and iconic brands. We exist to build and execute leading retail solutions that are enabled by leading technology and powered by talented people, to deliver sales growth for our clients across all key retail channels.
Company Benefits:
- Hybrid Work Model- We encourage flexibility by supporting a blended approach to work and life. A few days in the office to collaborate with the team, and the rest of the week working from home
- Growth Opportunities– The possibilities are endless at CROSSMARK and we want you to learn, develop, and grow with us
- Workplace Culture- Recognised as a 2021, 2022 & 2023 Best Places to Work Winner, we are committed to our values of integrity, respect, innovation & collaboration
- Wellbeing– Access to monthly paid well-being days, birthday leave, additional annual leave, and annual flu vaccinations
- Employee Perks– Weekly fresh fruit delivered, on-site Lavazza Coffee machine, access to discounts across a range of client products, and early Friday finish at 3pm
- Recognition- Monthly awards to acknowledge our employees and their contributions
- Learning & Development- Access to online AIM courses
- Sustainability – We are proud to be a carbon neutral business
- Events– Quarterly and monthly events to promote cross-divisional collaboration and bonding
If you would like to be considered, please click on the “Apply” button to submit your application. Please note, only shortlisted candidates will be contacted.
