Client Manager

Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

We believe that every candidate brings something special to the table, including you! So, even if you feel that you’re close but not an exact match, we encourage you to apply.

• Grow with GB! Industry leader in providing career development opportunities 
• Supportive flexible working arrangements including Work from Home 
• Something for everyone - range of employee benefits, discounts and wellbeing programs 

About the Role

Join our dynamic Client Services team as a Client Manager and become the voice of our valued client customer and the face of GB. In this engagement-focussed role, you will play a pivotal part in supporting our clients needs, and ensuring the operational team and business delivers exceptional service and outcomes in Workers Compensation claims management.

As a Client Manager, you will be responsible for driving quality of service and performance targets by forging strong relationships with both existing and potential clients. Working closely with our operational and sales teams, you will seize every opportunity to boost service, and maximize results for our clients and for GB.

Through strategic business planning, you will cultivate mutually beneficial relationships and growth strategies with our clients. Your day-to-day responsibilities will include:

• Managing client relationships and providing troubleshooting support
• Assisting clients in achieving their performance goals
• Proactively tailoring services to meet client requirements and industry trends
• Building and maintaining relationships with key internal stakeholders
• Leading service discussion, co-ordinating claims reviews and ensuring productive meetings between clients, brokers and our team
• Analyzing claims trends and implementing processes to manage risks
• Educating clients on compliant claims management and providing strategic solutions
• Managing multiple stakeholders and their expectations towards a shared goal

What we’re looking for:

To excel in this role, you will need to be an engaging Client Relationship expert with a proven track record in relationship management. Desirable applicants will have:

• Effective communication, interpersonal, and conflict management skills are essential. 
• Ability to skilfully manage multiple stakeholders with conflicting priorities
• Capability to quickly identify issues and develop effective solutions
• Experience in managing multiple accounts and prioritising tasks effectively
• Developing and working towards a shared goal
• Previous experience in the insurance/workers compensation industry or as a Client Manager 
• Microsoft Office Suite and Salesforce experience is a plus

What we can offer you:

• Attractive remuneration packaging & flexible work arrangements including Work from Home
• Excellent working environment – our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
• Exciting career – as our Company grows, so do the opportunities for our people;
• Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts 
• Service recognition awards; and employee assistance program for yourself and immediate family members. 
• A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs 
• Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts & cash-back for hundreds of retailers!)
• "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication!
• Paid Parental Leave

To apply

If you are ready to make a significant impact and be at the forefront of client management services, apply now to join our team!

To be considered for this opportunity you must have right to live and work in Australia when applying.

Agency applicants will not be considered for this position.

Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business.

We value inclusion and diversity

Inclusion and diversity (I&D) is a core part of our business, and it’s embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.

Gallagher embraces our employees’ diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.

Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as “protected characteristics”) by applicable federal, state, or local laws.

Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.