AddressWe are looking for an administration whiz!
Do you love helping others and going beyond?
We have an exciting new opportunity available to join our growing business as a Client Administrator Coordinator.
- Do you want to be in a dynamic work environment? Where collaboration with your peers is critical
- Where flexibility and diversity is a key part of our culture
- Where growth and development is a core value and learning never stops.
- Where there is great flexibility for the balance & support you need.
Who are we?
- Proclaim is a specialist claim management business; but not insurance like it used to be.
- Our purpose is to go beyond and make a difference; we get that opportunity every day.
- We combine leading edge tech with the best people to get superior solutions for our clients.
- Our client base is comprised of blue chip corporates, Lloyd’s of London underwriters and large local insurance companies.
- We have been named one of Australia’s best places to work and our cool and collaborative office environment reflects that.
Who are you?
- You want to fulfil your potential in a rewarding role
- You enjoy collaborating and supporting others
- You value autonomy, flexibility and diversity, and are a team player.
- You have initiative, drive and strong time management skills.
- You want to be part of a progressive, dynamic company that is prepared to disrupt outdated processes.
You have 2-3 years’ experience in administration and servicing clients
The role
As part of the Client Services team, this role is responsible for providing exceptional customer service as administrative support. Working closely with the Account Managers this role involves, entering incidents and claims and other data entry, reporting, working with our internal systems, contacting claimants, drafting and sending correspondence to third parties and a range of other administrative duties as required as well as providing support to the centralised client services team.
Please be aware that although limited, this role will involve some exposure to information of a sensitive nature that may be distressing to some people.
Responsibilities
- Lodging claims and incidents on daily basis on internal and external system
- Client creation, management, updating details in CRM
- Creating reports and scheduling reports
- Reconciling reports and finding variances
- Drafting of key documents including release agreements and claim letters
- Completing Medicare Notices of Settlement
- Creating a first positive and lasting impression, for our clients and claimants, both on the phone and through correspondence
- Back up reception duties
- Support other client services team members as required
Sounds like you?
Feel free to apply via seek sending your CV and cover letter stating your background, and letting us know why the role is of interest to you.
To find out more about Proclaim and how we 'go beyond'– check out our web site: www.proclaim.com.au
