Address
Form of workLort Smith is a Melbourne icon, serving its people and animals for 85 years. We are Australia’s biggest non-profit animal hospital treating over 20,000 animals a year across two locations. Our North Melbourne hospital and clinic provides a broad range of veterinary and emergency services to the community of Melbourne and its surrounds, and our Campbellfield Adoption Centre is a vet clinic and shelter, rehoming surrendered animals.
Join us as we begin a new chapter, at our fully redeveloped North Melbourne hospital, in a modern state of the art building with improved spaces for patients and updated facilities to support the wellbeing and operations of our hard-working staff.
About You
You are customer focussed team player and you’ll be the first point of contact for our clients and their pets. You’ll be an excellent communicator, both in person and on the phone, and able to connect with our clients using empathy and compassion, prioritising the Client Relationship at all times. Your contribution will play a vital role in our mission to care for animals and the people who look after them.
You are flexible and open-minded, project confidence, authenticity and warmth, to deliver an exceptional client experience. You own your decisions, ever mindful of the ripples they create. You thrive working in a busy environment with a diverse range of clients and interactions, where no two days are the same.
About the role
In this role you’ll identify clients’ needs by actively listening to gain understanding, and clearly communicate through to the clinical team, playing a crucial part in enabling the effective operation of the hospital.
We have both full-time and part-time roles available, across 7 days, with an immediate start for the right candidates.
You will have:
- Experience in a front-line customer service role
- Strong customer focus - demonstrated understanding of customer expectations and needs
- Advanced problem-solving and conflict resolution skills
- Proven ability to work both autonomously and as part of a team
- Excellent written and verbal communication skills
- Interest and passion for animal healthcare
- Experience in an animal shelter, veterinary practice or hospital environment (desirable but not essential)
- Opportunity to make a difference every day
- Great discounts on veterinary treatment, products and pet insurance
- Pet friendly policies
- Confidential, solutions-focused employee counselling with a highly regarded EAP
- In-house chaplaincy support for clients in distress
- A supportive and inclusive team environment
Contact us via *******@lortsmith.com if you'd like us to send you a position description.
If you are excited about the prospect of joining our team and making a difference, please apply directly via this ad.
Lort Smith is a great place to work. We are an equal opportunity employer and actively support workplace diversity, equity and inclusion.
Preferred applicants will be asked to consent in writing for Lort Smith Animal Hospital to conduct a police check and each application will be individually considered on its merits. Please contact *******@lortsmith.com if you would like further information.
