AddressAbout you
You are a capable and experienced administration professional, and you are:
- Sick of working with disorganised processes and people
- Sick of working with low performers, and a lack of accountability
- Sick of being micromanaged and feeling like you’re undervalued, and
- Frustrated by a lack of leadership and being let down by your team
1. You genuinely care.
Not just felt, but expressed. Your client's success is yours, and so is their frustration. You bust your gut to help clients come out on top.
2. You're proactive.
You don't wait, you take the initiative. You get things done and make things happen. You look for ways to do more than expected, and you always find a solution. You’re persistent. Obstacles are an opportunity, not an excuse to give up.
3. You're a team player.
We're not looking for rockstar performers, so much as rock-solid team-mates. You'll work closely with our high performing team, and me, to help deliver the service our clients need most. You'll pitch in at PHACS events. You'll notice when your team-mates could use some support, and you'll offer to help.
4. You show integrity.
You protect our Business reputation. Every action you take is 100% legal, ethical, and would make you proud if you saw it on the 6 o'clock news.
5. You're confident.
Clients look to us for world-class service. You're a great communicator and a confident Admin Guru.
6. You've got energy to burn.
You lead with your energy. You meet people where they're at, and you leave them two levels higher.
7. You Make It Better.
Most of all, you'll be committed to delivering a world-class service experience for our PHACS clients. You'll be comfortable driving change and thinking outside the box.. Not just for our clients, but help us constantly improve the way we deliver service for our clients. (We'll expect you to raise issues or challenges as you see them, and actively participate in creating solutions)
8. You take ownership.
You take ownership, accountability, and responsibility, and you thrive on autonomy (There's no blame, excuses, or denial around here).
9. You follow-through.
You keep your word: When you say you'll do something, it gets done.
10. You’re ready for your next challenge
You’re ready to be challenged with a role that gives you the variety to keep you engaged. You’re ready to step out of your comfort zone, and excited about the opportunity to be a part of an organisation and a team that’s doing great things and going somewhere
About the role
Once you're fully up to speed, here are a few of the things that you will be responsible for:
- Email management (action emails, return calls, follow ups, etc)
- Take phone calls/messages
- Filing, document control, manage computer filing
- Contact referrals - coordinate appointments for new referrals
- Manage clients and jobs in PHACS software program
- General accounts and administration tasks
- Basic social accounts management
- and more…
That's a significant effort, so be sure you're ready to commit.
About the business
Peninsula Heating and Cooling Solutions is an established and growing heating and cooling business located in the beautiful Mornington Peninsula. We are a market-leader in heating and cooling solutions such as Daikin reverse-cycle air conditioners and Brivis gas ducted systems. Our client base includes both domestic and commercial customers
If this sounds like you, apply now!
