Client Service Coordinator

UrbanVirons Group (Urbans) is a South Australian owned and operated company providing a range of Arboricultural, Civil, Environmental, Horticultural, Landscape Construction, Sports Turf & Open Spaces, and Weed & Pest Management services to State & Local Government, High Profile Grounds & Facilities, Residential Housing, and Commercial Clients.

We are seeking an enthusiastic & experienced Client Service Coordinator to join our high-performing team. This position is an integral part of the business and provides day-to-day operational leadership to contractors and clients relating to assigned project works for our Social Housing Provider Horticultural maintenance contracts.

THE ROLE 

The range of duties that will be required to perform include but are not limited to:

• Implementation and monitoring work’s programming of amenity horticultural / arboriculture functions within the client requirements.
• Assessment of horticultural and arboricultural assets as raised by clientele and efficient scheduling of required works.
• Working closely with the Coordinators of various divisions within the Organisation, to discuss, advise, and recommend any possible opportunities for improvements to service delivery and productivity.
• Developing and maintaining a satisfied customer base within a framework of KPIs.
• Responsibility for the financial management of projects to ensure operational profitability and KPIs are continually met.

ABOUT YOU

To be successful in this role, you will possess the following experience, skills and qualifications:

• Minimum Certificate III Horticulture or Arboriculture paired with a minimum 3 years’ experience in a similar role
• Experience in contract management
• Strong customer service skills paired with the ability to maintain and enhance existing relationships with key stakeholders/clients/contracts and field staff to achieve desired outcome
• Have exceptional communication skills and interpersonal skills both written and verbal to effectively communicate ideas, instructions and information
• Strong understanding of working to and analysis of budgets, margins and project programs
• Effective computer skills with knowledge of programming and Microsoft Word and Excel
• Strong communication and interpersonal skills to effectively communicate ideas, instructions, and information
• Be available to be on call 24 hours a day on a roster

In return, we offer:

• Competitive salary
• Company Vehicle
• Birthday Leave (extra day off every year)
• Company Phone and Laptop

As a team, we endeavour to abide by our 5 core values – Trust, Innovation, Integrity, Respect, and Teamwork. Our values create enduring and mutual value for our customers, communities, shareholders, and employees.

Urbans are committed to an inclusive workforce and encourage applications from people of culturally diverse backgrounds, including those who identify as Aboriginal or Torres Strait Islander. 

No Recruitment Agencies please.