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Form of workAbout Us
GEODIS is one of the world's largest freight management and supply chain organisations. We serve our customers with integrated supply chain solutions that deliver cargo by Sea, Air, Road and Rail. The backbone of our company is a self-reliant network of offices and air & ocean hubs in over 67 countries.
We are currently seeking a Client Service Executive to join our team in Sydney.
The Client Service Executive (CSE) is responsible for overseeing the end-to-end service for all customers within the Business Unit. The CSE will support the operations and Business Unit Manager to meet and exceed customer expectations.
Key Activities/Responsibilities
- Support the Business Unit Manager in meeting and exceeding customer service.
- Dispute resolution relating to service.
- First escalation point for operations with service issues.
- Communicate customer expectations and changes in a timely manner.
- Liaise with, and take instructions from our customers to co-ordinate their orders/shipments by the advised dates listed on the orders.
- Input of orders into EDI/ Cargowise and the essential follow-up of the orders with GEODIS, Freight Forwarding overseas offices, subsidiaries and agents thereof.
- Report changes in freighting requirements to GEODIS Freight Forwarding overseas offices.
- Liaise with shipping lines, overseas GFF offices and agents, freight forwarders, carriers, current clients and prospective clients.
- Proactively communicate any issues (i.e. deviations, delays e.t.c.) to the clients within a timely manner, including corrective action.
- Procurement & rate maintenance (Cost and Sell) in conjunction with Sales.
- Timely and regular review of suppliers and rates.
- Scheduled visits and service calls to allocated clients where appropriate.
Skills and experience
- Minimum 5 years’ experience in freight forwarding or 3 years customer service required.
- Excellent interpersonal and communication skills
- Experience using CargoWise essential.
Benefits
- Flexible Work/Hybrid Arrangements.
- Employee Bonus Schemes.
- Long Service Awards.
- Lifestyle discount and Benefits.
- Be a part of a reputable global organization.
- Professional development with long term career opportunities.
- Supportive and collaborative team environment.
- Plus much more
