AddressABOUT US
The Wilson Group is an industry leader providing diversified services including Health, Storage, Parking, Security and Technology Solutions. Our successful operations have expanded internationally, and this growth is underpinned by superior performance and the strength of our relationships.
- Opportunity to be based at either our Melbourne, Sydney or Queensland offices
- Platform to excel your in career in a big company with multiple business units
- Supportive team environment and ability to make this role your own!
ABOUT THE ROLE
This position is responsible for leading the Client Service Team within Wilson Security's Technology Division and working as a point of contact with nominated Key Clients.
Key Duties include:
Daily Operations Client Service Team:
- Manage and Support the National Client Service Team in the delivery of services to clients
- Liaise with subcontractors and clients to ensure service standards are achieved
- Create and maintain appropriate data systems about files including invoices, contact information, client data, site information and contact details
- Invoicing
- Overseeing the invoicing of day-to-day service works
- Managing monthly commercial invoicing
- Monitoring the overheads and job costs to identify potential reductions
- Compliance
- Manage and monitor compliance programs
- Conduct audits as per implemented schedules
- Internal Stakeholders
- Ensure new clients are set up within all Wilson portals
- Assist supporting teams, finance, credit etc
Client Account Management:
- Be the point of contact for nominated clients
- Create monthly reports as required
- Be the point of escalation
- Attend and minute monthly meetings
- Manage Financial Account Statements
Operational Reporting:
- Assist in the production and distribution of the monthly P&L Reports
- Establish and maintain current standard operating procedures
- Setting up and issuing invoicing from the simPRO portal
OUR IDEAL APPLICANT
Skills and requirements:
- Exceptional communication and organisational skills
- Customer-centric focus
- Ability to work efficiently as part of a team
- Demonstrate initiative
- Confident interpersonal and communication skills
- Advanced computer skills, with the ability to quickly learn new systems
- Ability to build relationships at all levels of the organisation
- Ability to maintain confidentiality
- High-level administrative and organisational skills with strong attention to detail
If you are interested in this great opportunity, click on apply and submit your resume today!
At Wilson Security, we are building a workforce that is representative of the community we protect. We welcome people from diverse backgrounds and are committed to Aboriginal and Torres Strait Islander people with employment and career opportunities. We have an inclusive culture where innovation and teamwork are celebrated in many ways, including our monthly STRIVE awards.
Master Licence number for NSW is 410462152
