Client Service Manager

Are you passionate about delivering exceptional service and ensuring the cleanliness and satisfaction of clients? Are you a natural leader with a knack for problem-solving? If so, we have the perfect opportunity for you!

At Serco, we're not just a company – we're a community that embraces diversity and inclusion, where everyone's potential is nurtured. Our mission is to shape a brighter future, and we invite you to join us on this rewarding journey.

About Us:

At Serco, we are dedicated to providing top-notch services to our valued clients. We take pride in our commitment to cleanliness, professionalism, and exceeding our clients' expectations. As a Client Service Manager, you'll play a crucial role in ensuring our clients receive outstanding service while leading a team of dedicated cleaning professionals.

Position: Cleaning Client Service Manager

Region: Western Melbourne

Type: Full Time

Job Responsibilities:

• Develop and maintain strong relationships with our clients, understanding their cleaning needs and expectations.
• Oversee a team of cleaning staff, including training, scheduling, and performance management.
• Conduct regular site inspections to ensure the highest quality of cleaning services.
• Respond promptly to client inquiries, requests, and concerns.
• Collaborate with clients to create customized cleaning plans and ensure their satisfaction.
• Monitor and maintain inventory of cleaning supplies and equipment.
• Implement and enforce safety protocols and procedures.
• Prepare reports and metrics to track cleaning performance and client satisfaction.
• Continuously seek opportunities for process improvement and efficiency.

Qualifications:

• Proven experience in Client Service management, preferably in the cleaning industry.
• Strong leadership and communication skills.
• Exceptional problem-solving abilities.
• Detail-oriented with a commitment to quality.
• Proficiency in Microsoft Office Suite.
• Ability to work independently and as part of a team.
• Valid driver's license.

What We Offer:

• Competitive salary
• Comprehensive training and ongoing professional development.
• A supportive and collaborative work environment.
• Opportunities for career advancement.
• Health and wellness benefits package.

Ready to take your career to the next level while ensuring clean and happy clients? Join our team and be part of a company that values excellence in cleaning and Client Service!