AddressYour Key Accountabilities will include:
• Provide prompt, consistent and courteous client service via telephone, email and intranet in line with Service and Policelink policies and standards.
• Identify and manage client needs via effective questioning, negotiation, and conflict management.
• Facilitate successful resolution of client contacts in accordance with relevant service benchmarks.
• Enter and process data to a high standard of speed and accuracy with a minimum touch-typing speed of 40 - 45 words per minute and ninety-eight percent (98%) accuracy.
• Adhere to information security procedures to safeguard the confidentiality and integrity of information.
• Develop effective working relationships with Policelink staff and contribute to a positive workplace culture.
• Apply problem solving and analytical skills to maintain and improve customer service standards and to contribute to Policelink business improvement and business goals.
• Provide assistance to clients attempting to access on-line services.
• Plan and prioritise workload in accordance with operational requirements and client demand.
Applications to remain current for 12 months.
Job ad reference: QLD/441883/22
Closing date: Friday, 16 September 2022
