Client Service Regional Manager

At the heart of Queensland Public Trustee's (QPT) Customer Experience and Delivery (CED) portfolio lies a commitment to delivering trusted, financial decision-making advocacy, education, and services that empower Queenslanders to navigate crucial life events. From financial management for clients with impaired capacity to deceased estate administration and a Will-making service, we are dedicated to providing comprehensive support

As the Client Service Regional Manager, you'll play a pivotal role within the CED Program, overseeing the overall management of the Public Trustee regional office. Reporting to the Regional Director, you will lead a small team of dedicated customer service professionals, ensuring goals and objectives are met seamlessly. This role may cover diverse work categories, including disability services, minor trusts, trusts, deceased estates, and the preparation of wills and enduring powers of attorney within the sub-region.

This is a permanent full-time opportunity based in Gladstone.

About you

In this dynamic role, your strong analytical and conceptual skills, coupled with a dedicated customer focus, will set the tone. Thriving in a fast-paced environment, you bring exceptional multitasking abilities and take pride in delivering impactful services to the Queensland community.

To excel in this role, the following attributes will be your keys to success:

• Proven ability to mentor and coach a team, driving collaborative success.
• Proactive commitment to delivering high-quality customer service.
• Possess a positive, empathetic attitude with a solution-focused approach.
• Proficient in conflict resolution, negotiation, and influencing skills for effective de-escalation.
• Uphold a strong work ethic and demonstrate unwavering dedication to the role and the organisation.
• Ability to maintain focus and optimism under pressure, ensuring steady performance.
• Meticulous attention to detail, thriving in the bustling environment of daily tasks.
• Competence in interpreting and applying legislation, policy, and procedures within delegated limits.

What we offer

• A fulfilling role where your skills directly impact lives
• Dynamic work environment with diverse responsibilities
• Opportunities for personal and professional growth
• Supportive cultures prioritising employee mental health and wellbeing

Please ensure you download the role description and follow the instructions on how to apply.

The Queensland Public Trustee (QPT) is a value for money independent state trustee service dedicated to advancing and safeguarding the rights, interests and wishes of Queenslanders in need of financial management, trust and estate planning and administration support.  We have been looking after Queenslanders and their families since 1916.