Client Service Representative

Exciting opportunity for a Client Service Representative to join a NSW Government Department on short term contract

• $34 per hour plus super
• 01/04/2024 to 28/06/2024 - Parramatta Location
• 7.6 hours per day/38 hours per week

Provide service and support directly to victims of crime through the provision of information, advice, registration and management of applications for victims support.
The position holder is required to act with professionalism, objectivity and integrity to:

• Work in a trauma informed way to ensure that the needs of the client are holistically addressed.
• Assist in the delivery of Client Service and support for victims of crime, and ensure a timely service that exceeds client expectations with assistance as needed.
• Provide first contact information and referrals, and process applications for victims support, with assistance as needed.
• Work collaboratively across Victims Services to ensure the effective administration of the Victims Support Scheme, and to identify opportunities to improve our policies, procedures and practices.
• Achieve and exceed all key performance indicators and performance targets.
• Be aware of and comply with all relevant legislations and regulatory framework.
• Experience within NSW Government is advantageous

**Aboriginal and Torres Strait Islander candidates strongly encouraged to apply.

Only shortlisted candidates will be contacted.
Applications received after the due date may be considered for similar roles.
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