Client Services Representative

Operating since 1938, Linfox Armaguard Group has evolved from a cash-in-transit business to a leading secure currency supply chain and technology solutions enterprise. Trusted by our customers in banking, retail, hospitality, medical and government, we offer unrivalled reach to every corner of Australia and New Zealand. Our reputation is built on a culture of safety, underpinned by a commitment to robust security policies, procedures and systems. We are committed to ongoing development of our people and encourage career progression at every opportunity. Expect this and more when you join Linfox Armaguard Group.

What does the job look like?

As a Client Services Representative, you will be the key liaison between our business and its customers where you will assume ownership of the client relationships and develop strong connections to position the business as an important service partner. This will involve participation in monthly operations meetings with account managers, where managing client expectations as well as resolving client issues will be a focus. Key areas:

• Act as an escalation point for customer operational issues, incident management and fault resolution
• Being able to think ‘outside the box’ to offer alternate solutions
• Participation in the reporting process and provide relevant commentary for inclusion in end of month reports
• Project management and implementation
• Ensure contractual obligations are met and manage the contract from A to Z
• Maintain excellent relationships with both internal and external stakeholders. 

Are you the one?

You will thoroughly enjoy all aspects of managing clients and being the point of contact for business enquiries.  Your high energy is infectious and your stakeholders are excited to work with you.  You can demonstrate:

• Vast experience in account management
• Solid business acumen, judgement and good financial understanding
• Comprehension of Service Level Agreements
• Excellent verbal and written communication skills with strong interpersonal skills
• Excellent organisational skills, ability to multitask and prioritise work
• Work in a collaborative and supportive spirit to achieve the greatest possible team orientated outcomes
• High competency using MS Office Applications - Intermediate Excel skills 

Sound like you? Please click the apply button to submit your application and resume.

Further information

You will be required to meet Linfox Armaguard Groups' employment criteria which will include but not be limited to a criminal history check and full medical with a drug and alcohol test.

To find out more about opportunities at Linfox Armaguard Group, visit www.armaguard.com.au/careers

Armaguard, part of the Linfox Armaguard Group Pty Ltd is an equal opportunity employer.

Armaguard supports a workplace culture of zero harm and encourage this in all that we do.
Aboriginal and Torres Strait Islanders are encouraged to apply.